Director, IT Commercial Systems and CRM Operations – Global Commercial Technology

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BeOne Medicines

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 2010

🧬 Biotechnologie

🏥 Santé

💊 Pharmaceutique

Biotechnology • Healthcare • Pharmaceuticals

BeOne Medicines est une entreprise mondiale d’oncologie dont le siège est en Suisse. Elle découvre et développe des traitements innovants, plus abordables et plus accessibles aux patients atteints de cancer dans le monde entier. Avec un portefeuille couvrant l’hématologie et les tumeurs solides, BeOne accélère le développement de son pipeline diversifié de nouvelles thérapies grâce à ses capacités internes et à ses collaborations. Forte d’une équipe mondiale en croissance de plus de 11 000 collaborateurs présents sur six continents, l’entreprise s’engage à améliorer radicalement l’accès aux médicaments pour un bien plus grand nombre de patients qui en ont besoin.

Description

• Lead operational management of US and JPAC commercial technology platforms supporting Sales, Medical Affairs, Market Access, Marketing, Omnichannel Engagement, and Customer Experience. • Partner with business stakeholders to establish technology roadmaps aligned with corporate and commercial objectives. • Advise senior business leaders and translate strategic priorities into scalable technology solutions. • Drive continuous improvement in platform performance, user experience, and operational efficiency. • Own operational oversight for field-enabling CRMs and related commercial technology platforms. • Ensure platform reliability, availability, performance, compliance, and governance. • Oversee enhancements, configuration changes, integrations, upgrades, system monitoring, incidents, issue resolution, and root-cause analysis. • Manage stakeholder relationships, requirements gathering, prioritization, and demand management. • Communicate technology investments, risks, dependencies, and delivery progress to executives. • Establish and govern release management, change management, deployment governance, testing, validation, training, communication, and operational readiness. • Apply architectural principles and partner with Enterprise and Solution Architecture teams on future-state strategies and integration frameworks. • Review and approve CRM solution designs, integrations, data models, and platform enhancements. • Define and monitor SLAs, KPIs, and operational metrics. • Drive risk management, business continuity, platform resiliency, automation, process optimization, and cost reduction. • Lead vendor management for managed service providers, implementation partners, and software vendors. • Lead, mentor, and develop IT professionals and external partners. • Manage staffing strategies, succession planning, performance management, and professional development. • Support evaluation, selection, and implementation planning of the next-generation CRM platform. • Lead operational readiness and transition planning for migration from the legacy CRM platform. • Deliver CRM deployment milestones on schedule and within budget while maintaining stability, compliance, satisfaction, and adoption targets. • Develop a multi-year roadmap for CRM and commercial technology operations. • Build a high-performing organization supporting commercial growth and digital transformation.

🎯 Exigences

• Bachelor's degree in Information Technology, Computer Science, Engineering, or Business. • 10+ years of progressive IT experience, including leadership roles supporting commercial systems within the pharmaceutical industry. • 5+ years of people leadership experience managing technical/business-facing teams. • 10+ years of hands-on experience in CRM technologies. • Deep experience in Salesforce, Veeva, or similar CRMs within regulated environments. • Expertise in Veeva CRM, Veeva Vault CRM, Salesforce Life Sciences Cloud, and associated commercial technology ecosystems. • Experience leading or supporting CRM transformation programs, including implementation, deployment, or migration from legacy CRM platforms in pharmaceutical or life sciences organizations. • Proven experience managing CRM migration activities, business process redesign, data migration, integration modernization, user adoption, change management, and post-deployment stabilization. • Experience evaluating CRM platforms, technology selection, vendor assessment, roadmap development, and transition planning. • Proven experience managing application operations, release management, platform governance, and stakeholder engagement. • Strong understanding of pharmaceutical commercial processes, including Sales, Medical Affairs, Marketing, and Omnichannel Engagement. • Experience managing external vendors, managed services providers, or integrated service providers. • Excellent executive communication, presentation, negotiation, and influencing skills. • Understanding of emerging technologies including AI, machine learning, customer intelligence, and digital engagement. • Knowledge of pharmaceutical compliance requirements, including GxP, GDPR, HIPAA, and promotional review processes. • Preferred: Master's degree in Information Systems, Business Administration, or related field. • Preferred: Salesforce, Veeva, ITIL, Agile, PMP, or Architecture-related certifications. • Experience supporting global commercial organizations across multiple regions and markets. • Experience with Marketing Automation, Customer Data Platforms, Identity & Consent, Data Warehousing, Analytics, and Integration Platforms. • Experience supporting global CRM deployments across multiple markets, business units, and regulatory environments. • Minimal to moderate travel required, estimated at 10%.

🏖️ Avantages

• Annual bonus or incentive compensation plan eligibility (Commercial roles are eligible for an incentive compensation plan) • Discretionary equity awards • Employee Stock Purchase Plan • Medical insurance • Dental insurance • Vision insurance • 401(k) • FSA/HSA • Life Insurance • Paid Time Off • Wellness benefits • Equal opportunity employer • Reasonable accommodation in the job application process