Auto Finance Customer Service Coordinator

🕒 il y a 2 jours

🤠 Texas – Distant

🤠 Texas – Remote

💵 $43 680 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💝 Support Client

🚫👨‍🎓 Aucun diplôme requis

🦅 Parrain de Visa H1B

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Capital One

Site WebLinkedInTous les Emplois

10 000+ employés

🏦 Banque

💳 Fintech

💸 Finance

💰 Post-IPO Equity en 2023-05

Banking • Fintech • Finance

Capital One est une entreprise de services financiers spécialisée dans les cartes de crédit, la banque et les prêts. Engagée dans l'innovation, Capital One combine la technologie et des stratégies basées sur les données pour améliorer l'expérience client et optimiser ses services bancaires. L'entreprise met également l'accent sur la diversité, l'inclusion et une culture de travail collaborative tout en offrant une large gamme d'opportunités d'emploi dans divers domaines, notamment la finance, la technologie et le service client.

Description

• Place outbound calls to potential customers looking to refinance their auto loans • Take an active role in educating customers about our products and services • Answer inbound calls and greet customers with energy and enthusiasm • Thrive in a fast-paced, lively and dynamic work environment • Use a conversation based approach to uncover customer needs using open-ended questions • Guide customers through the online enrollment process • Assist customers with account questions in an energetic and spirited manner • Perform multiple tasks / navigate multiple systems simultaneously to service the customer’s application or troubleshoot their questions and issues • Build trust and confidence with our customers that we are there to help serve their needs and reach their financial goals • Strive for first call resolution, and take true ownership of customer needs and issues

🎯 Exigences

• High School Diploma, GED, or equivalent certification • At least 2 years Customer Service or Call Center Experience • At least 1 year of experience using Google Suite or Microsoft office • At least 1 year of auto finance experience • At least 3 years of Customer Service or Call Center experience • At least 2 years experience working in the Financial Industry

🏖️ Avantages

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.