Contact Center Customer Experience Specialist

🕒 il y a 2 jours

🐎 Kentucky, Ohio, +2 états de plus – Distant

🐎 Kentucky – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🧀 Wisconsin – Remote

💵 $20 - $22 / heure

⏰ Temps Plein

🟢 Junior

💝 Support Client

🚫👨‍🎓 Aucun diplôme requis

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U.S. Bank

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1863

🏦 Banque

💸 Finance

💳 Fintech

Banking • Finance • Fintech

U. S. Bank est une institution majeure de services financiers basée aux États-Unis, offrant une large gamme de produits bancaires et financiers aux particuliers et aux entreprises. La banque propose des services de banque de détail, de banque d'entreprise, de gestion de patrimoine, de souscription de crédit et de gestion d'investissements. Engagée en faveur de la diversité, de l'équité et de l'inclusion, U. S. Bank souligne l'importance de la culture et des valeurs, offrant des opportunités de développement de carrière et soutenant la santé et le bien-être de ses employés. U. S. Bank s'engage auprès des communautés et fournit des ressources éducatives pour améliorer l'instruction financière. En tant que membre de la FDIC, elle garantit la sécurité de ses produits de dépôt, bien que les produits d'investissement et d'assurance ne soient pas assurés par la FDIC et peuvent perdre de la valeur.

Description

• Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems • Researches and resolves problems and errors which may include those related to fraud support and internet operations • Obtains a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures • Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues • Processes and responds to U.S. Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy • Presents options to customers about ways to make their banking easy and convenient, while ensuring the needs of the customer always come first

🎯 Exigences

• High school diploma or equivalent • Typically has a minimum of nine months of Contact Center customer service training/experience • 18 months of prior customer service or related experience • Successfully completed specialized skill training • Effective problem-solving and negotiation skills • Ability to navigate multiple computer systems, applications, and utilize search tools to find information • Proven time management skills and ability to multitask • Experience interacting positively with unsatisfied customers • Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

🏖️ Avantages

• Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law