Customer Support Representative

🕒 il y a 2 jours

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Fullsteam

Site WebLinkedInTous les Emplois

1001 - 5000 employés

💳 Fintech

☁️ SaaS

🤝 B2B

Fintech • SaaS • B2B

Fullsteam est un fournisseur de premier plan de technologies de paiement modernes et évolutives, intégrées à des logiciels verticaux pour offrir des fonctionnalités spécifiques à chaque secteur et des systèmes de gestion d'entreprise de bout en bout. Il fournit une infrastructure et une technologie essentielles à la mission, permettant à une large gamme de secteurs de niche tels que l'automobile, la santé, les loisirs et l'auto-stockage. La technologie de paiement cloud-first de Fullsteam est conçue pour une intégration sécurisée et transparente avec d'autres logiciels verticaux, transformant la façon dont diverses industries mènent leurs activités. L'entreprise propose également des logiciels de gestion d'adhésion et d'événements pour les organisations à but non lucratif, ainsi que des solutions ERP pour les marchés B2B.

Description

• Provide exceptional and friendly customer service to a diverse customer base via email, phone, and online meetings. • Learn software through formal and informal training and self-study to gain system expertise to best support customers. • Work with the team to cover all shifts as needed. • Field customer support requests via online customer support software and provides technical expertise in answering requests. • Answer incoming calls from customers and potential customers, explaining the proper use of the software and its capabilities. • Troubleshoot customer challenges using systematic and methodical troubleshooting processes. • Utilize online meeting software to conduct meetings with customers and/or fellow employees to enhance customer support and internal training. • Exhibit professionalism in interacting with customers, potential customers, and fellow employees. • Utilize excellent verbal and written communication. • Continuously seek out information and understand that learning is an essential and continuous part of the job.

🎯 Exigences

• Minimum of 1+ year experience in a Customer Support role • Have the ability to present information and solutions to challenges in an organized, professional, and understandable fashion, in both writing and verbal fashion. • Able to maintain professionalism and friendliness to customers and fellow employees. • Be self-motivated and fanatical about customer support. • Have a passion for helping small/medium businesses succeed, always searching for ways to best meet their needs. • Exhibit understanding of troubleshooting methodologies to solve customer’s challenges. • Be able to receive training on software and related systems and use such training to support the customer base. • Can research established shared resources and self-learn. • Confident to reach out to more experienced staff for help. • Experience in QuickBooks, accounting, and inventory management software preferred but not required. • Have a suitable office setting for telecommuting.