Account Manager

Emploi pas sur LinkedIn

🕒 il y a 7 jours

🦀 Maryland – Distant

🦀 Maryland – Remote

💵 $74 455 - $110 182 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💰 Responsable de comptes

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Minor Hotels Europe and Americas

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10 000+ employés

Fondée en 1978

👥 B2C

💰 Post-IPO Equity en 2018-05

B2C • Hospitality • Travel

Bienvenue chez Minor Hotels Europe & Americas, anciennement NH Hotel Group. Minor Hotels est un leader mondial de l'hôtellerie avec un réseau global de plus de 550 hôtels à travers six continents. Nous stimulons la croissance grâce à huit marques d'hôtels diversifiées - Anantara, Avani, Elewana, Oaks, NH, NH Collection, nhow et Tivoli - et un portefeuille d'entreprises hôtelières connexes. Animé en permanence par un esprit entrepreneurial, Minor crée de meilleures marques, entreprises et partenariats en se concentrant toujours sur ce qui importe le plus pour nos invités, nos collaborateurs et nos partenaires.

Description

• Deliver high-quality customer service to drive retention and strengthen client relationships. • Perform both proactive and reactive servicing tasks aligned with the Group's Customer Service (CS) model. • Act as a second-level expert for escalated servicing tasks, including policy wording clarifications and claims resolution. • Collaborate with external broker and key internal teams, including Risk, Claims, and Policy Administration. • Lead the execution of the policy renewal journey, including preparing renewal quotes and restructuring policies. • Engage with customers in the renewal process, including price negotiation and collecting key updates. • Collaborate with Credit and Commercial Underwriting (CUW) teams on high-risk policy management. • Implement account management plans based on the target service model.

🎯 Exigences

• Bachelor's degree in a related field. • 2-4 years of experience in account management, underwriting, or a related sales/service environment. • Knowledge of the credit insurance market, including brokers and competitors. • Strong ability to manage a high volume of clients while maintaining strong relationships. • Problem-solving skills with a strategic, adaptable approach to client and operational challenges. • Basic awareness of Artificial Intelligence technologies and enthusiasm about learning and integrating AI into everyday business processes.

🏖️ Avantages

• Competitive compensation • Annual bonus eligibility and/or commission structure opportunities • 401(k) discretionary match of up to 6% • Flexible work schedules • Health and wellness benefits • Paid time off for vacation, illness, Birthday Day Off and Volunteer Day Off • Tuition Reimbursement • Family care resources, including fertility and adoption benefits