Director, Patient Services

🕒 il y a 3 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🔴 Expert

👔 Directeur

🗣️🇺🇸🇬🇧 Anglais requis

D'où vient cette offre

Publiée sur la page carrières de CareMetx, LLC, pas via un site d'emploi

Repérée par Remote Rocketship il y a 3 jours

Toujours ouverte sur le site de CareMetx, LLC. Vérifiée il y a 16 minutes.

Logo of CareMetx, LLC

CareMetx, LLC

501 - 1000 employés

💼 Conseil

🏥 Santé

⚕️ Assurance santé

Consulting • Healthcare • Healthcare Insurance

CareMetx, LLC est une entreprise spécialisée dans la transformation de l'accès des patients aux thérapies spécifiques en réduisant le temps jusqu'au traitement. Elle propose un service Hub numérique qui aborde les obstacles émotionnels, financiers et cliniques pour les patients, dans le but d'améliorer les délais de traitement et l'utilisation continue des thérapies. CareMetx offre un soutien rapproché et utilise une technologie avancée pour proposer des solutions d'accès, d'abordabilité et d'adhérence, profitant ainsi aux patients et aux prestataires de soins de santé. Elle s'associe avec des marques pharmaceutiques spécialisées, des fournisseurs de soins de santé et des systèmes hospitaliers pour améliorer les résultats des patients.

Description

• Provide operational and account leadership on multiple patient services client accounts • Lead key client meetings and interactions • Ensure timeliness, accuracy, and completeness of services, including risk identification and mitigation • Manage operational relationships with clients, including program performance, escalations, and business reviews • Create team missions and clarify team goals • Identify project skill requirements and match them with talent • Develop performance standards for management teams and measure success • Partner with cross-functional departments to support business growth, business expansion, and new services • Ensure adherence to contracts, patient services tools, and standards • Monitor industry trends and pending legislation affecting the business • Identify and collaborate with internal and external resources and experts • Develop succession plans for key management team members • Recruit, train, and develop operational leaders • Lead teams and facilitate learning programs • Evaluate and guide Senior Manager effectiveness • Coach and develop Senior Managers to identify root causes and remediation plans • Maintain P&L accountability for the aligned Patient Services business unit • Allocate human and financial resources to accomplish objectives • Train managers on financial matters related to job responsibilities • Interpret contractual language for Senior Managers • Foster continuous quality improvement and maintain integrity in business activities • Work with Operational Excellence teams on service delivery and project implementation • Foster company culture and values • Support company programs and initiatives and follow company policies • Represent the company to associates and the public

🎯 Exigences

• Four-year bachelor's degree program or equivalent combination of experience and education • Minimum of seven (7) years of experience • General knowledge of reimbursement and patient assistance programs • Knowledge of database elements and functionality, operational policies and processes, particularly distribution/interfaces • Strong interpersonal skills • Strong organizational skills and attention to detail • Proficient use of computers and standard office equipment • Working knowledge of Microsoft Office • Ability to manage multiple tasks along a parallel process • Health care research and analysis skills sufficient to support payer research, healthcare policy library, and state management • Ability to resolve associate issues effectively and efficiently • Critical thinking skills • Strong industry and company business knowledge • Flexible schedule and hours • Some travel may be required

🏖️ Avantages

• Equivalent combinations of experience and education considered • Reasonable accommodations for individuals with disabilities • Equal employment opportunity • Supportive company culture centered on company values

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🗣️🇺🇸🇬🇧 Anglais requis

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