Team Lead, Market Operations

🕒 il y a 21 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟠 Senior

⚙️ Opérations

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Carvana

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 2012

🚘 Automobile

📦 Logistique

🛡️ Assurance

Automotive • Logistics • Insurance

Carvana est une plateforme en ligne qui simplifie le processus d'achat et de vente de voitures en offrant des fonctionnalités telles que des évaluations rapides des véhicules, des options de financement sans impact sur le crédit, ainsi qu'un large choix de véhicules comprenant des SUV, berlines, camions et hybrides. Les clients peuvent obtenir des offres réelles pour leurs voitures en moins de deux minutes et profiter d'analyses personnalisées sur la valeur de leur véhicule au fil du temps. Avec un accent sur l'accessibilité financière et la commodité, Carvana propose également des solutions d'assurance automobile et livre les voitures directement aux clients.

Description

• Participate in the development of strategic plans, goals, and objectives, ensuring alignment with those of Market Operations and company. • Work with senior management to define documentation accuracy goals and objectives. • Manage and appraise the accuracy and completeness of all customer paperwork within the hub, determining and directing corrective action as needed. • Define and implement paperwork best practices to ensure compliance with applicable regulatory standards. • Continuously evaluate team effectiveness and hub level success in fields of paperwork accuracy and overall customer satisfaction. • Provide guidance and performance feedback to Paperwork Specialists, Customer Advocates, and market leadership to ensure effective paperwork procedures are in place. • Assess any process gaps and problem solve solutions efficiently, utilizing expertise and leveraging cross-functional teams. • Assist with customers as needed via phone, email, and text to obtain information necessary to accurately complete customer paperwork and vehicle titling and registration. • Partner with the Regulatory Compliance team to create and maintain compliance best practices within your hub. Track regulatory compliance success to determine and implement training requirements. • Work closely with local regulatory agencies and/or partners to receive, generate, and submit paperwork in compliance with local requirements. • Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana’s Values.

🎯 Exigences

• Bachelor degree or 5+ years experience with document processing including medical billing, paralegal or similar experience required. • Ability to lead a team successfully, maintaining a culture of accountability and growth. • Ability to coach to performance with both direct reports and peers. • Ability to get and maintain Notary in your local jurisdiction within the first 90 days of employment. • Ability to manage, organize, and reconcile multiple sources of information with accuracy. • Ability to diagnose, prioritize, and solve problems with varying complexity while maintaining a focus on team engagement and customer relations. • Ability to communicate with customers, external partners, managers, direct reports, and coworkers effectively in a professional, courteous manner. • Ability to handle multiple tasks and priorities effectively. • Ability to work independently with little to no supervision to accomplish goals, meet deadlines, and find solutions. • Computer literacy and data entry accuracy. • Ability to work variable schedule(s) as necessary, including weekends. • Must be at least 18 years of age and have a valid driver’s license. • Must have a clean driving record with no DUIs and no more than two moving violations in the last 3 years.

🏖️ Avantages

• Medical, Dental, and Vision benefits. • 401K with company match. • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more. • A great wellness program to keep you healthy and happy both physically and mentally. • Access to opportunities to expand your skill set and share your knowledge with others across the organization. • A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development. • A seat in one of the fastest-growing companies in the country.