Cruise Consultant

Emploi pas sur LinkedIn

🕒 il y a 2 jours

🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Charters, Meetings and Incentives at NCLH

Charters, Meetings and Incentives at NCLH

10 000+ employés

✈️ Tourisme

🏨 Hôtellerie

🤝 B2B

Travel • Hospitality • B2B

Charters, Meetings and Incentives chez NCLH est l'unité commerciale de ventes de groupe et d'événements de Norwegian Cruise Line (NCL) qui conçoit et vend des croisières affrétées, des réunions, des programmes d'incitation et des forfaits de croisière de groupe. Elle aide les planificateurs et les organisateurs à réserver des croisières de groupe avec des réductions, des crédits à bord et des expériences personnalisées à travers la flotte de NCL et ses destinations d'îles privées, en soutenant la logistique, l'hébergement et les espaces événementiels pour des groupes d'entreprise, d'association et privés.

Description

• Promote Norwegian Cruise Line products to direct consumers through outbound calls, leads, and prospects • Identify travel needs and provide cruise product explanations and travel recommendations • Establish and maintain customer relationships through exceptional service and rapport • Identify and meet customer needs and expectations while pursuing retention goals • Follow up with consumers to close sales and meet or exceed revenue goals • Build and maintain relationships with new and existing consumers • Maintain prospect lists and contact databases to identify travel trends • Proactively promote and sell products based on client travel history • Develop in-depth knowledge of cruise products, features, benefits, pricing, promotions, itineraries, stateroom upgrades, onboard credits, and shipboard amenities • Attend daily team meetings and relevant sales training • Participate in department-approved mass email campaigns targeting specific guest profiles • Perform other job-related functions as assigned

🎯 Exigences

• High School Diploma or equivalent required • Bachelor's degree in Marketing, Business Administration, or a related field preferred • Minimum one year of sales experience • Two years of sales experience preferred • Cruise sales experience is a plus • Excellent verbal communication skills for telephone and internal communication • Strong working knowledge of Norwegian Cruise Line products, current fleet, and ship itineraries • Ability to multitask in a high-energy, goal- and quota-driven sales environment • Adherence to a strictly enforced dress code

🏖️ Avantages

• Full-time employment • Remote work arrangement • Sales incentives implied through meeting/exceeding revenue goals (no specific bonus or commission stated)

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