AI Deployment Director

🕒 il y a 2 mois

🇬🇧 Royaume-Uni – Télétravail

⏰ Temps Plein

🔴 Expert

🤖 Intelligence Artificielle

👻 Score fantôme 27%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Circana

Site WebLinkedInTous les Emplois

5001 - 10000 employés

🤝 B2B

💼 Conseil

B2B • Consulting

Chez Circana, nous mesurons et accélérons la demande. C'est aussi simple que cela. Nous nous associons aux marques pour aborder leurs défis commerciaux les plus ardus grâce à une combinaison de nos big data, de notre plateforme de visualisation de données alimentée par l'IA, et de notre expertise approfondie dans plus de 25 industries. Nos clients comptent sur nous pour les guider dans leurs prochaines étapes, et celles d'après, afin qu'ils puissent innover, répondre à la demande des consommateurs et croître.

Description

• The Deployment & Client Experience Specialist plays a critical role in ensuring successful global client deployment and adoption of the Liquid AI Solutions suite. • This role focuses on the development and continuous improvement of deployment tooling, processes, and playbooks, while serving as a central liaison across cross-functional teams. • As a mid-level individual contributor, this position is responsible for synthesizing client feedback, managing recurring issues, and driving operational excellence across client configuration and client success functions worldwide. • The role blends project management, process optimization, and stakeholder coordination to enhance the overall client experience at scale. • Develop, maintain, and continuously improve global tooling, processes, and playbooks supporting client configuration and client success. • Identify opportunities to streamline deployment workflows and improve client adoption outcomes. • Manage and triage ongoing global client feedback across the full Liquid AI Solutions suite. • Analyse trends in client experience to proactively surface risks, themes, and improvement opportunities. • Maintain a centralized and prioritized backlog of VOC items, including enhancements, bugs, and recurring issues. • Monitor, triage, and coordinate resolution of cross-client recurring and complex issues. • Document findings and incorporate learnings into scalable tools, processes, and playbooks. • Ensure visibility and tracking of issues through appropriate systems and workflows. • Act as a liaison between Technical, Client Configuration, Client Success, Engagement, and Support teams globally. • Facilitate alignment on priorities, timelines, and solutions for client-impacting items. • Coordinate testing efforts and validation prior to production releases. • Manage and track workstreams through JIRA, ensuring accurate prioritization and progress tracking. • Support release readiness activities, including testing coordination and stakeholder communication. • Deliver training to global Client Configuration and Client Success teams on Liquid AI Solutions, deployment playbooks, and issue resolution practices.

🎯 Exigences

• 3–6 years of experience in client deployment, client success operations, product operations, or similar roles • Experience working in a global, cross-functional environment supporting SaaS or technology solutions preferred • Strong project management skills, with experience using tools such as JIRA • Demonstrated ability to manage and prioritize multiple workstreams and stakeholders • Analytical mindset with the ability to interpret client feedback and translate it into actionable improvements • Excellent communication and collaboration skills across technical and non-technical audiences • Process-oriented with a focus on scalability and continuous improvement • Familiarity with client deployment processes, lifecycle management, and support models • Experience with issue tracking, testing coordination, and release management practices • Comfort working with tooling, documentation, and playbook development • Ability to operate independently as an individual contributor in a fast-paced, global environment • Strong attention to detail and commitment to delivering high-quality client outcomes.

🏖️ Avantages

• Flexible working hours • Professional development opportunities