Partner Relationship Manager

🕒 il y a 18 jours

🇺🇸 États-Unis – Télétravail

💵 $70 000 - $80 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

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ClassLink

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 1998

📚 Éducation

🔒 Cybersecurity

☁️ SaaS

💰 Venture Round en 2007-03

Education • Cybersecurity • SaaS

ClassLink est une entreprise spécialisée dans les solutions technologiques éducatives centrées sur la gestion des identités et des accès pour les établissements scolaires. Ses services incluent la gestion des identités et des accès, l'analyse de l'apprentissage et la cybersécurité, avec des fonctionnalités telles que la connexion unique (Single Sign-On) et l'authentification à plusieurs facteurs (MFA), spécifiquement conçues pour les institutions de l'enseignement primaire, secondaire et supérieur. ClassLink vise à créer un environnement d'apprentissage numérique sécurisé et efficace, améliorant l'éducation grâce à un meilleur accès aux ressources technologiques et à des analyses basées sur les données.

Description

• Become a subject matter expert on ClassLink products, services, partnership models, and the K-12 education technology landscape. • Own the partner lifecycle for an assigned portfolio, including outreach, discovery, onboarding, technical integration, certification, launch readiness, ongoing relationship management, and strategic partnership reviews. • Build trusted relationships across executive, business, technical, implementation, support, and customer-facing teams within partner organizations. • Lead and project manage SSO and roster integrations by coordinating requirements, testing, dependencies, timelines, documentation, and launch readiness with internal and external stakeholders. • Translate integration requirements and technical information into clear next steps for both technical and non-technical audiences. • Understand each partner’s business model, goals, customer needs, and operational structure; identify opportunities to improve adoption, engagement, efficiency, and mutual value. • Troubleshoot partner issues, identify root causes, coordinate escalations, manage expectations, and drive issues to resolution with clear ownership and follow-through. • Maintain proactive, consistent communication while efficiently managing a high-volume workload that may include 75+ emails per day, meetings, integration milestones, requests, deadlines, and competing priorities. • Lead presentations, webinars, training sessions, discovery calls, and partnership reviews with confidence and strong facilitation skills. • Collaborate cross-functionally with Product, Engineering, Integrations, Client Services, Marketing, Legal, Finance, and other teams to support partner and company objectives. • Maintain accurate partner records, contacts, milestones, risks, action items, and opportunities in Salesforce and other operational systems. • Create and improve partner programs, documentation, workflows, and scalable processes; contribute to special initiatives and mentor team members as needed.

🎯 Exigences

• 5+ years of experience managing B2B SaaS or EdTech partners or strategic accounts, including responsibility for technical onboarding, integration projects, ongoing relationship management, and issue resolution. • Strong understanding of the K-12 EdTech ecosystem, including how districts evaluate, purchase, implement, secure, and support digital applications and how vendors integrate with SIS, LMS, rostering, and identity platforms. • Proven success owning complex, external-facing projects and managing multiple partners, priorities, deadlines, and escalations in a fast-paced environment. • Bachelor’s degree required • Project management certification (PMP, CAPM, or similar) is strongly preferred. • Technical & Business Acumen Production coding is not required, but candidates must be technically curious and comfortable reading integration documentation, understanding data flows, discussing endpoints and authentication, troubleshooting at a functional level, and coordinating with engineers. • Working familiarity with SSO and rostering concepts, including SAML, OAuth/OIDC, OneRoster, APIs, SIS, LMS, identity and access management, authentication, and secure data exchange; ability to learn ClassLink-specific processes quickly. • Strong business acumen and the ability to connect technical implementation decisions to partner operations, customer impact, financial models, risk, and long-term strategy. • Strong analytical and problem-solving skills, including the ability to investigate issues, ask the right questions, identify root causes, and recommend practical solutions. • Proficiency with Microsoft Office, Google Workspace, Salesforce, Monday.com, or similar business and project management tools; experience using AI or automation to improve workflows is a plus. • Excellent written and verbal communication skills, with the ability to make complex or technical information clear, accurate, and actionable. • Strong presentation, facilitation, and storytelling skills; comfortable presenting to small groups, large audiences, technical teams, and executive stakeholders. • Natural relationship builder who enjoys connecting with people and companies, earning trust, listening carefully, and creating shared solutions. • Demonstrated ability to influence without authority, navigate difficult conversations, manage expectations, and collaborate across organizational boundaries. • Self-directed, accountable, highly organized, and effective in a virtual work environment; comfortable working independently while staying closely connected to a collaborative team. • Willingness to travel up to 25% of the time.

🏖️ Avantages

• Generous Paid Time Off : 4+ weeks of vacation and 13+ paid holidays • Parental Leave : 12 weeks fully paid for all parents • Retirement : 401(k) with 0.5:1 company match • Comprehensive Health Coverage : Medical, dental, and vision plans • Insurance : Company-paid life, short-term disability, and long-term disability, plus voluntary options including supplemental life, accident, and pet insurance • Volunteer Time Off: Give back through ClassLink Cares paid volunteer days • Lifelong Learning: Tuition reimbursement for continued education • Growth & Development: Coaching and internal programs to support career and personal growth • Supportive Culture: A workplace that values curiosity, compassion, and continuous learning • Connection & Community: Annual company retreats and team events with bright, fun coworkers