Manager, Installation and Repair

🕒 il y a 26 jours

🐊 Florida, Illinois, +3 états de plus – Distant

🐊 Florida – Remote 🌽 Illinois – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote ⚔️ Virginia – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 12%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Configurer une alerte email pour les nouveaux emplois

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Clearwave Fiber

Site WebLinkedInTous les Emplois

201 - 500 employés

📡 Télécommunications

Telecommunications

Clearwave Fiber est une entreprise dédiée à fournir des services Internet à fibre optique haut débit et fiables aux clients résidentiels et professionnels. Avec une concentration sur l'Internet 100% fibre, Clearwave offre des vitesses de téléchargement et d'envoi supérieures, sans plafonds de données et avec une fiabilité premium grâce à un temps de disponibilité du réseau de 99. 9%. L'entreprise investit massivement pour étendre son réseau de fibre optique afin d'atteindre plus de 500 000 emplacements, permettant une connectivité qui répond aux exigences actuelles et futures. Clearwave Fiber vise à améliorer l'expérience Internet en proposant des tarifs clairs, sans surprise, et un support technique local disponible 24 heures sur 24, adapté aux besoins des foyers et des entreprises.

Description

• Lead day-to-day commercial installation and repair operations • Ensure customers receive an excellent experience throughout installation, service, and repair • Develop and implement strategic plans to improve customer experience and operational performance • Manage daily departmental activities and establish performance expectations and goals • Review service orders and analyze trouble tickets to identify trends, service issues, and improvement opportunities • Lead staffing, training, coaching, and performance management efforts • Establish work priorities and assign resources to achieve KPIs, service levels, and business objectives • Prepare and deliver operational presentations on performance, priorities, challenges, and results • Monitor and manage departmental expenditures within budget requirements • Prepare and analyze operational reports tracking service levels, performance trends, and departmental results • Recommend and/or approve departmental budgets, expenditures, and appropriations • Perform other related duties as assigned

🎯 Exigences

• Bachelor’s Degree in Telecommunications or related field OR five-plus years’ experience in field operations • Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures • Ability to collect, manipulate, and distribute data for effective root cause analysis • Discretion regarding sensitive company information and client lists • Ability to work independently and with others • Strong problem-solving and communication skills • Ability to develop and train a technical field force • Excellent oral and written communication skills • Understanding of OPEX and CAPEX as they relate to field operations • Goals and results-driven • Experience in face-to-face customer interactions • Valid driver's license and clean driving record • Above-average skill level in MS Office suite, including Word, Excel, and PowerPoint • Ability to travel throughout territories • Previous tier II level management experience is a plus • Experience in Head End operations as it relates to content delivery is a plus • P&L responsibility experience is a plus • Familiarity with installing, documenting, operating, and maintaining customized data and telecommunication network solutions • Knowledge of Network Infrastructure Engineering, Network Security, 802.11 Wireless, Voice over IP, Metro-E, Wi-Fi and Managed Wi-Fi, complex network configurations, technical support, and training • Knowledge of broadband technologies, including installing, troubleshooting, and maintaining Fiber Optic, Wi-Fi, and private line services • Advanced working knowledge of Ethernet networks, TCP/IP connections, routing protocols, Wi-Fi, and VoIP codecs • High school diploma • Working knowledge of AC/DC theory as it applies to telecommunications • Successful candidate must be located in Florida, Georgia, Illinois, Maryland, Ohio, or Virginia • Background check, drug screening, and reference checks required as conditions of employment

🏖️ Avantages

• Competitive pay PLUS lucrative bonus plan • Medical, dental, and vision plans – begin upon start • Up to 20 days of PTO • 10 Paid Holidays • Life insurance (self, spouse, children) • Paid time off • 401(k) - 100% company match (vesting and matching starts upon hire, up to 4% of eligible compensation) • Employee Assistance Plan • Employee Referral Plan • Remote work arrangement • Travel as required for the role