Client Support Specialist – Workplaces, B2B

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Clipboard Health

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2016

⚕️ Assurance santé

🏪 Place de marché

💰 €30 000 000 Series C en 2022-02

Healthcare Insurance • Marketplace

Clipboard Health est une plateforme de marché qui met en relation les professionnels de santé avec les établissements de santé ayant besoin de personnel qualifié. En offrant une plateforme facile à utiliser, Clipboard Health facilite les remplacements pour les médecins, infirmières et autres prestataires de soins dans les hôpitaux et établissements de santé, leur permettant de choisir des missions adaptées à leur emploi du temps tout en garantissant un paiement immédiat. Cette entreprise certifiée par la Joint Commission contribue à remédier aux pénuries de personnel dans le secteur de la santé en permettant des opportunités de travail flexibles et en soutenant les établissements dans la réponse aux besoins de soins des patients. Clipboard Health vise à améliorer le statut socio-économique des travailleurs de la santé en assurant une rémunération équitable et des opportunités de travail constantes.

Description

• This is primarily a voice-based role, with additional responsibilities that include handling emails as needed • Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time • Navigate tools like Zendesk and the Clipboard Health portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation • Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary • Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations. • Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively • Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction

🎯 Exigences

• Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems. • Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role. • Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers. • High Accountability – We value people who hold themselves to high standards and consistently deliver results. • No specific degree required.

🏖️ Avantages

• 100% Remote – Always. Work from anywhere in the world. • Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth. • A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials. • Opportunity to make a significant impact with our workplace customers