Customer Service Specialist

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🕒 il y a 15 jours

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Delegate CX

Site WebLinkedInTous les Emplois

11 - 50 employés

🤝 B2B

🎯 Recrutement

🏢 Entreprise

B2B • Recruitment • Enterprise

Delegate CX est une entreprise spécialisée dans l'aide aux entreprises américaines pour accroître leurs équipes en fournissant des talents mondiaux hautement qualifiés. Grâce à leur processus propriétaire en 4 étapes et à leurs programmes de formation complets, ils simplifient les processus d'embauche et d'intégration, rendant la croissance des entreprises plus facile et plus rentable. Delegate CX met l'accent sur l'intégration harmonieuse de leurs recrues externalisées et à temps plein au sein des équipes de l'entreprise cliente, offrant un soutien supplémentaire pour la croissance continue de l'entreprise.

Description

• Handle customer inquiries via phone, email, or live chat • Resolve customer complaints and service issues with professionalism and urgency • Maintain high levels of customer satisfaction through active listening and clear communication • Provide accurate information regarding products, services, and policies • Ensure timely documentation of customer interactions in CRM tools • Collaborate with internal teams to escalate and resolve service-related issues • Track service needs and follow through until full resolution • Support customers in a variety of industries with diverse needs • Meet or exceed service-level targets such as response time, first-contact resolution, and satisfaction scores • Adhere to established customer service procedures and company policies • Continuously looking for ways to improve the customer experience

🎯 Exigences

• Bachelor’s degree in Communications, Business Administration, or a related field (preferred) • 1–2 years of experience in customer-facing roles such as call center, retail, or hospitality • Strong verbal and written communication skills with a professional customer service tone • Ability to work overnight/graveyard shifts in Philippine time or within US operating hours • Experience using phones, email, or live chat to support customers • Familiarity with customer service tools and CRM platforms • Strong understanding of service etiquette and professional communication • Basic problem-solving and troubleshooting abilities • Awareness of performance metrics such as response time, first-call resolution, and customer satisfaction • Familiarity with industry-specific tools or platforms is an advantage

🏖️ Avantages

• Industry-leading salary packages • Permanent work-from-home setup • Company equipment provided • Internet stipends upon regularization • HMO Coverage • PTO credits and service incentive leaves • Major spring and winter company live events • Monthly employee appreciation virtual events • Company-provided career skills training courses • A company culture focused on your personal and professional growth