Customer Service Representative

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🕒 il y a 2 jours

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Delegate CX

Site WebLinkedInTous les Emplois

11 - 50 employés

🤝 B2B

🎯 Recrutement

🏢 Entreprise

B2B • Recruitment • Enterprise

Delegate CX est une entreprise spécialisée dans l'aide aux entreprises américaines pour accroître leurs équipes en fournissant des talents mondiaux hautement qualifiés. Grâce à leur processus propriétaire en 4 étapes et à leurs programmes de formation complets, ils simplifient les processus d'embauche et d'intégration, rendant la croissance des entreprises plus facile et plus rentable. Delegate CX met l'accent sur l'intégration harmonieuse de leurs recrues externalisées et à temps plein au sein des équipes de l'entreprise cliente, offrant un soutien supplémentaire pour la croissance continue de l'entreprise.

Description

• Responsible for entering orders and handling the end-to-end process until the order reaches the customer • Make outbound calls to existing and prospective customers • Take and process customer orders accurately • Communicate changes in order status and production schedules with manufacturing suppliers, sales representatives, and clients • Responsible for building sustainable relationships and trust with customer accounts through open and interactive communication • Conduct cold calling to generate new business • Responsible for working with suppliers and the internal team on order issue resolution when needed • Source promotional products and apparel based on customer needs • Ensure production proof approvals are received and reviewed, and document proof and production status in internal systems • Ensure up-to-date records of customer interactions, transactions, comments, and complaints • Maintain and update customer records in CRM systems • Provide excellent customer service and follow-up throughout the sales cycle • Responsible for documenting all order-related activities in various systems and maintaining order status updates in company internal software • Ensure that communication procedures, guidelines, and policies are followed • Ad hoc tasks aligned with those mentioned above

🎯 Exigences

• Bachelor's degree in Marketing, Communications, Business Administration, or any related field • 1-2 years of direct Promotional, Customer Service, or Order Management role • Strong verbal, written, and English communication skills • Ability to work overnight/graveyard shifts in Philippine time or within US operating hours • Proficient in 365 Microsoft (Word, Excel, Teams, Outlook), Antera Software, Hubspot, Vonage Phone, Sage/ESP Industry-Specific Software/Knowledge • Direct experience in the promotional industry or comparable e-commerce experience is beneficial • Experience working with inbound and outbound calls, customer retention, and inside sales is preferred • Customer orientation and the ability to adapt to and respond to diverse types of characters • Familiarize yourself with CRM systems and practices

🏖️ Avantages

• Permanent work-from-home setup • Company equipment provided • Internet stipends upon regularization • HMO Coverage • PTO credits and service incentive leaves • Major spring and winter company live events • Monthly employee appreciation virtual events • Company-provided career skills training courses • A company culture focused on your personal and professional growth