Senior Manager – Delivery and Implementation

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CODEPATH LIMITED

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1 - 10 employés

🛍️ eCommerce

🤝 B2B

☁️ SaaS

eCommerce • B2B • SaaS

CODEPATH LIMITED est une entreprise spécialisée dans l'exportation, l'importation et les solutions de gestion de contenu pour Sellerdeck, offrant un large éventail de plugins et de services de traitement de données sur mesure. Partenaires de développement Sellerdeck de confiance depuis 2005, ils proposent des services tels que la restructuration de catalogues, les mises à jour de prix et les outils de conversion de ventes. CODEPATH LIMITED améliore la fonctionnalité eCommerce en facilitant les transferts de données entre Sellerdeck et d'autres plateformes comme eBay et Amazon, améliore le référencement grâce à leur système de gestion d'avis, et offre des services de développement et de support personnalisés pour répondre aux besoins uniques des clients.

Description

• Lead teams comprised 1-2 layers of reports (total size from 30-300+ team members, direct reports 0-5) • Own direct reports’ successful development, tracking to the Learning team's norms and values, and hold the quality bar across their programs • Provide functional decision guardrails for staffing, budget, and program scope so roles in your stack can move without escalating • Partner with the Senior Director of Learning on capacity planning and seasonal staffing • Own end-to-end program delivery across formats, ensuring consistent execution at scale • Fluently track course and curriculum intent, mapping it to real-time decisions for 1-3 layers of staff across various deployment terrains (large scale zoom, credit-bearing onsite, employer-sponsored, etc.) • Intimately understand our data warehouse, admissions, and course completion tooling, to plan runs effectively, and build and lead interventions and modifications successfully • Provide coherent, resonant, and inspiring leadership and directives on the above, for your managers, coordinators, and instructional staff • Author playbooks, workflows, and run plans that enable teams to flexibly and consistently achieve outrageous learner success, at scale • Troubleshoot workflows, data flows, operating plans, and personnel SOPs in accordance with department values and first-principles • Quality check program formats and local setup against course intent and blueprints in advance and in real-time, to ensure that things run–in real time– as intended

🎯 Exigences

• You have 5+ years in program operations or delivery management • You can win and direct a (or several) Zoom room/s of 500+ easily and on-contact, earning rapid confidence from students, peers, and program leadership • You have successfully trained and manage 1-3 layers of actively deployed reports, for 2+ years (this one is required, not a nice-to-have) • You have simultaneously run multiple programs serving hundreds or thousands of learners, across different formats • You use data to catch problems early, not just report on outcomes • You bring excellent judgment on staffing, budget, and program design, under real constraints • A higher education, university partnership, or edtech background is a strong plus • You are an operator who can learn the education context, not an educator looking to manage • You have a stellar body of demonstrated work in programs quality, scaling, and outcomes in and under real-world conditions • Tooling: Expert level Zoom skills required: Asana, Github, Notion, gSuite, Claude a plus

🏖️ Avantages

• Health & Wellness: Medical, dental, and vision insurance (90% employer-covered for employees and dependents), employer-funded healthcare reimbursement, FSAs, and Employee Assistance Program • Financial Security: 401(k), employer-paid life & disability insurance, and identity theft protection • Work-Life Balance: Generous PTO, paid holidays, 10 weeks of fully paid parental leave, and an annual year-end company closure (Dec 24 – Jan 2) • Professional Growth: $1,000 annual professional development stipend and home office setup support • ​​Student Loan Forgiveness: CodePath is a qualifying employer for Public Service Loan Forgiveness (PSLF), helping employees manage student loan debt • Additional Perks: Pet wellness plans, legal services, home/auto insurance discounts, and exclusive marketplace savings