Account Manager

🕒 il y a 7 jours

🍂 Massachusetts – Distant

🍂 Massachusetts – Remote

💵 $80 000 - $115 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

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Compound Growth Marketing

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11 - 50 employés

🤝 B2B

☁️ SaaS

Marketing • B2B • SaaS

Compound Growth Marketing est une entreprise de génération de demande couvrant l'ensemble de l'entonnoir, spécialisée dans les stratégies de croissance durable pour les entreprises technologiques B2B à forte croissance, en particulier dans le secteur SaaS. L'entreprise propose un Predictable Demand System™, qui met l'accent sur l'importance des stratégies en haut de l'entonnoir pour accroître les conversions en bas de l'entonnoir. Avec une expertise en opérations de revenu, marketing basé sur les comptes, et gestion de contenu & SEO ainsi que de médias payants, CGM offre une approche globale à la génération de demande. Leur équipe expérimentée se tient pleinement responsable des objectifs de croissance des clients, adaptant les stratégies pour aligner les efforts de vente et de marketing, et optimiser les résultats en termes de revenu. Compound Growth Marketing a été reconnue comme l'une des entreprises privées à la croissance la plus rapide en Amérique, soulignant son succès et son impact dans l'industrie.

Description

• Serve as the relationship owner for an assigned portfolio of B2B technology clients • Build and maintain direct relationships with VP and C-suite stakeholders, establishing CGM as a trusted strategic partner — not a vendor • Lead quarterly business reviews focused on forward-looking alignment, growth planning, and mutual accountability — not backward-looking performance recaps • Facilitate monthly adjustment calls that surface emerging risks, reinforce the strategic plan, and maintain executive-level engagement • Run client onboarding through a formal alignment session on day one, establishing business goals, stakeholders, risks, and opportunities before any execution begins • Deliver proactive communication cadences that eliminate reactive escalations and prevent clients from ever being surprised • Create and maintain both an internal account plan and a client-facing roadmap co-created with decision-makers • Actively track account health using factual, objective indicators related to stakeholder access, campaign performance, and planning alignment • Identify and escalate churn risk early with documented signals, revenue at risk estimates, and mitigation plans • Report portfolio health and revenue forecasts to the VP of Client Services on a consistent cadence • Manage contact strategy across each client's org, building person-to-person relationships at every level, not just the primary point of contact • Conduct continuous business discovery to surface client priorities, organizational changes, and unmet needs beyond the current engagement scope • Identify organic expansion opportunities and action those when the timing and fit are right • Grow Revenue Under Management across the portfolio by deepening strategic alignment and connecting client business goals to CGM's full range of capabilities • Accurately forecast and act against client retention, including flagging accounts where retention concern exists • Serve as the client-facing anchor of a multi-member client services pod • Route tactical execution to the correct delivery team via the project manager, and performance direction to the Strategist, activating these and other specialist team members with the client when appropriate • Collaborate with Paid Media, Demand Capture, and GTM Engineering teams to ensure delivery is consistently tied to client business outcomes • Manage the transition from sales to client services, re-validating discovery and establishing strategic alignment from day one

🎯 Exigences

• 4+ years of experience in a marketing agency environment • Documented experience owning client relationships across multiple seniority levels, including VP and C-suite stakeholders • Experience coordinating work across cross-functional teams with multiple specialties • Demonstrable AI tool fluency, represented as active, working knowledge of tools such as Claude, Google AI Studio, or comparable AI platforms used in a professional context • Strong written and verbal communication skills with the ability to translate complex performance data into clear executive-level insights and recommendations • Business acumen and executive presence — you can lead a strategic conversation without a slide deck and hold your own in a room with senior buyers

🏖️ Avantages

• Comprehensive health, dental, and vision coverage • Fully remote work environment • Flexible work schedules • Unlimited PTO and sick leave • 401(k) with company match • Parental leave • Home office / work-from-home stipend