Fraud Call Center Representative

🕒 il y a 26 jours

🇺🇸 États-Unis – Télétravail

💵 $12 / heure

⏰ Temps Plein

🟢 Junior

📞 Téléconseiller

🚫👨‍🎓 Aucun diplôme requis

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Conduent

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 2017

🤝 B2B

🛍️ eCommerce

🏛️ Gouvernement

💰 Venture Round en 2009-01

B2B • eCommerce • Government

Conduent est un fournisseur de solutions technologiques qui rationalise les opérations commerciales tant pour le secteur public que pour les entreprises privées. Spécialisé dans l'amélioration des expériences client grâce à l'automatisation et à l'analyse, l'optimisation des opérations financières et l'offre de solutions RH complètes. Axé sur l'amélioration des efficacités opérationnelles, Conduent offre une variété de services, y compris des solutions de contact client, des solutions de gestion pour le secteur de la santé, et des solutions pour les agences de transport, répondant efficacement aux besoins de bout en bout de leurs clients.

Description

• Manage inbound calls from customers regarding account inquiries, transactions, and fraud concerns. • Identify and respond to potential fraud using training, account data, and internal tools; escalate complex cases as needed. • Process fraud claims and disputes per client guidelines. • Clearly explain account issues and resolutions, ensuring a professional, empathetic, and confidential approach. • Conduct investigations with accuracy and care, documenting all actions and conversations in the case management system. • Support team operations with other duties and tasks as assigned.

🎯 Exigences

• Must be at least 18 years old with a High School Diploma or equivalent. • Must have 6 months of Customer Service, Call Center or Dispatch experience. • Proficient in English. • Complete a background check, credit check, and fingerprinting. • Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs. • Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection. • Equipment: The company will provide all necessary computer equipment • Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 10 Mbps download. • Reside in Puerto Rico with legal authorization to work permanently in the United States.

🏖️ Avantages

• Work From Home • Full-Time Employment: Reliable schedule and stability. • Competitive Pay: $12.10 starting on day one. • Night differential: $1.50 per hour for any hours worked between 6pm to 6am AST, Monday through Sunday. • Weekend Shift Differential: $1.00 per hour (Sat and Sun, 6am-6pm AST) • Paid Training: Get the training you need to excel. • Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics. • Full Benefits: Comprehensive benefit options and a great work environment that values your success