Director of Professional Services

Emploi pas sur LinkedIn

🕒 il y a 2 mois

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🔴 Expert

👔 Directeur

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 32%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Clutch

Site WebLinkedInTous les Emplois

51 - 200 employés

📣 Marketing

✈️ Tourisme

💼 Conseil

Marketing • Travel • Consulting

Clutch est un cabinet de conseil axé sur les résultats qui redéfinit les méthodes de conseil traditionnelles grâce à une approche centrée sur l'humain. En se concentrant sur des solutions basées sur les données, Clutch comble les lacunes des processus d'affaires pour les entreprises de toutes tailles, y compris les entités gouvernementales, les petites entreprises et les institutions financières. Il se spécialise dans le marketing, la communication et la gestion d'événements, utilisant des outils et des ressources exclusifs pour obtenir des résultats transformationnels. Notamment, Clutch applique une approche de transformation humaine pour réintégrer les éléments humains souvent négligés par les solutions technologiques. Il offre des perspectives basées sur l'intelligence artificielle pour prédire et quantifier les émotions humaines, améliorant ainsi la compréhension et le soutien aux entrepreneurs et au marché des startups.

Description

• Quickly build trust and credibility with your team and cross-functional partners, while forming a sharp POV on our delivery motion and where it’s leaving speed and efficiency on the table. • Identify and launch early high-impact changes, demonstrating a bias for action and experimentation rather than waiting for a full assessment cycle. • Own the delivery metrics that matter (CSAT, time to implementation, utilization, and delivery predictability), and establish the cadence and visibility to manage these metrics. • Lead the team to operational changes that materially bring time-to-implementation down to our targets across all products, without trading away quality. • Reshape how the team is measured and incentivized to reward impact and outcomes over activity. • Raise the performance bar across the organization by building the systems that enable clear expectations, priorities, and feedback. • Reinvent roles on the team using scalable, innovative technology and methods to change *how* delivery work gets done. • Institutionalize a scalable delivery operating model that holds as Clutch brings new products to market. • Develop the manager layer into leaders that autonomously own outcomes, drive performance, and grow their people. • Deliver clear, executive-level visibility into delivery health, risk, and economics of the motion, contributing actively to growth strategy & direction.

🎯 Exigences

• 10+ years in SaaS Professional Services or Software Delivery, with 3+ years managing leaders, not just individual contributors. • A proven track record of scaling and transforming delivery motions end-to-end that lead to material efficiency gains in time & resourcing, without sacrificing quality or customer satisfaction. • Demonstrated success working hand-in-hand with Product and Engineering teams, being comfortable operating where delivery and product overlap. • Strong people leadership: ability to coach and develop managers, staff resilient teams, and drive alignment on vision and goals. • Bias for action and experimentation in an ambiguous, fast-paced environment, with the ability to ramp quickly. • High AI fluency and a drive to constantly reinvent how works get done, reaching for technology to reimagine “today’s role” rather than defaulting to traditional playbooks or how things have always been done. • Command in all directions: influencing executives, peer functions, and down through a leadership layer. • Strong understanding of SaaS implementation lifecycles, enterprise customers, and recurring-revenue economics. • Familiarity with PSA tools and SaaS delivery analytics. • Financial services, fintech, or other regulated-industry experience strongly preferred.

🏖️ Avantages

• Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly. • Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas. • Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation. • Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package. • Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials. • Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working. • Health Coverage: Prioritize your well-being with comprehensive health and dental insurance plans.