DACH Enterprise Customer Success Manager

🕒 il y a 4 mois

🇩🇪 Allemagne – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

👻 Score fantôme 28%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Pourquoi ce score :

• Ouverte depuis 137 jours.
• Les offres de cette entreprise sont généralement pourvues en 58 jours.
• Aucun salaire indiqué.

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ControlUp

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2013

☁️ SaaS

🏢 Entreprise

🤝 B2B

SaaS • Enterprise • B2B

ControlUp est une entreprise technologique mondiale spécialisée dans les plateformes d'expérience numérique des employés (DEX). Elle offre aux équipes informatiques une visibilité en temps réel, des insights exploitables et des outils de remédiation automatisés pour améliorer le lieu de travail numérique. Les solutions de ControlUp couvrent la visibilité de bout en bout, la surveillance pour VDI & DaaS, la gestion des correctifs et la réduction des risques à travers divers environnements de bureau et applications, avec pour objectif d'optimiser les opérations informatiques et d'améliorer l'expérience utilisateur.

Description

• Manage the full lifecycle of a portfolio of enterprise customers. • Proactively identify and monitor account risk — including signals related to adoption gaps, disengaged stakeholders, unresolved issues, or environment instability — and take clear ownership of escalating and driving mitigation. • Identify when customers are underutilizing capabilities that would meaningfully advance their stated goals, and guide them toward fuller adoption. • Build and maintain close relationships with senior IT professionals managing highly complex environments and be their trusted advisor. • Through a consultative approach, guide your customers through how to optimize their experience with ControlUp, to get the highest ROI. • Work closely with sales, marketing, product, and other departments on customer requirements. • Be a customer advocate and the voice of the customer within ControlUp. • Build and maintain a stakeholder map for each account; proactively ensure that the value customers are realizing with ControlUp is being actively surfaced and communicated to the decision-makers, sponsors, and executive stakeholders who need to see it — not just day-to-day users. • Understand customer use cases and work processes to provide the best guidance on how to optimize product usage and unlock the most value. • Some travel required

🎯 Exigences

• Native German speaker with excellent communication skills. • High-level fluency in English (both written and spoken); other languages are a plus. • Experience in an EUC or similar software company (Ideally startup / SaaS experience) • Critical thinker, generally curious, problem solver • Proven experience in building multi-threaded stakeholder relationships in Fortune 100 companies • Positive attitude and very customer-centric; always willing to put the customers' needs first. • Strong written and verbal communication skills; ability to translate product usage and technical outcomes into business value narratives that resonate with executive and business stakeholders — not just technical audiences • Excellent organization, note-taking, project management, and time management skills • Exceptional attention to detail, accuracy, proactivity, and the ability to anticipate needs. • Experience with Outreach.io, Chorus, Salesforce, Slack, Splunk, Zoom, Clari, Confluence, and/or EverAfter. • Working knowledge of VDI – Citrix \ VMware virtualization solutions. • Previous experience in SaaS and/or IT space. • Experience with the German C5 certification process is a huge plus. • Experience with the MEDDICC/MEDDPICC framework

🏖️ Avantages

• Global, Not Isolated: You’ll work with a diverse team spanning the US, EMEA, and Israel. We’re known for our vibrant social culture, and once a year, the entire global company comes together for a major offsite to reconnect in person. • Meaningful Impact: Make a real impact from day one, working with cutting-edge technology in a fast-paced, global environment. • Collaborative & Growth-Driven: Join a collaborative, empowering culture where learning and professional growth are encouraged.

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