Healthcare Staffing Account Manager

🕒 il y a 11 jours

🐊 Florida, Illinois, +6 états de plus – Distant

🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Nebraska – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

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Cross Country Healthcare

Site WebLinkedInTous les Emplois

1001 - 5000 employés

🏥 Santé

🎯 Recrutement

☁️ SaaS

💰 €3 835 805 Post-IPO Equity - Cross Country Healthcare en 2004-08

Healthcare • Recruitment • SaaS

Cross Country Healthcare est une entreprise spécialisée dans le recrutement et les solutions de gestion de la main-d'œuvre pour le secteur de la santé. Elle propose des services de dotation en personnel clinique et non clinique, y compris les affectations d'infirmières itinérantes et les missions paramédicales, les remplacements temporaires (locum tenens) pour les médecins et les prestataires de soins avancés, ainsi que du personnel intérimaire/local, des placements permanents, des professionnels de l'éducation en milieu scolaire, des services de santé à domicile/PACE, et des placements de dirigeants/chefs intérimaires. Elle offre également des solutions de gestion des effectifs à destination des employeurs, telles que les MSP/pools de ressources internes, la gestion des prestataires temporaires, le recrutement en période de crise à la demande, des solutions internationales, et l'externalisation des processus de recrutement, ainsi qu’une plateforme technologique (VMS neutre/Xperience), des analyses/insights, et des services de conseil associés.

Description

• Serve as the primary point of contact for client inquiries, concerns, and ongoing staffing needs. • Build and maintain strong client relationships by understanding staffing trends, workforce needs, and long-term goals. • Work with clients to identify contract openings, staffing requirements, and cross-selling opportunities; prepare and deliver proposals, quotes, and service information. • Demand forecasting utilizing historical data and market insights to align staffing resources to align with clients’ goals and service level agreements. • Negotiate client bill rates, contract terms, and ensure timely follow-up on open orders. • Collaborate with the Sales team on larger opportunities and account strategies to expand market share. • Partner with Recruiting, Credentialing, Compliance, Housing/Travel, and Billing teams to ensure timely fulfillment of staffing requests, proper logistics, compliance standards, accurate invoicing, and client satisfaction. • Collaborate with Staffing team to prioritize client orders. • Identify, present, and onboard qualified candidates; facilitate interviews and client feedback. • Ensure staffing requests are fulfilled within agreed timelines and service levels. • Provide guidance and support to assigned staff to ensure they meet client expectations. • Monitor and assess performance of placed staff, proactively addressing issues to maintain high service quality. • Resolve client concerns promptly while upholding company standards of excellence. • Establish and track client Key Performance Indicators (KPIs) (e.g., fill rate, time-to-fill, retention, response times) to ensure alignment and mutual success. • Conduct regular business reviews with clients, incorporating KPIs, spend analysis, and workforce planning discussions. • Prepare and deliver regular performance reports, updates, and staffing metrics to clients and leadership. • Drive Continuous improvement initiatives based on client feedback and operational data. and service improvement. • Stay informed about industry trends, competitor activity, pay rates, and regulatory changes to guide staffing strategies. • Accurately document client interactions, job details, and orders in internal systems, ensuring compliance with company standards. • Achieve or exceed activity goals, performance metrics, sales quotas, and revenue targets. • Perform other duties as assigned.

🎯 Exigences

• Minimum of 1 year (preferably 2 years) of related experience in account management or customer success, ideally within healthcare staffing or home healthcare settings. • Proven track record of meeting or exceeding sales targets or customer retention goals. • Experience using CRM software (e.g., Salesforce, HubSpot,) to manage accounts and sales activities. • Familiarity with community resources and ability to work under pressure are essential. • Excellent communication, negotiation, and interpersonal skills. • Ability to work independently and collaboratively in a team environment while managing multiple client accounts. • Strong customer focus with a proactive attitude toward client success. • Excellent organizational skills. • Proficiency in Microsoft Office Suite and staffing management software.

🏖️ Avantages

• Must have the ability to perform the essential functions of the job with or without reasonable accommodation