Account Success Manager, Enterprise

🕒 il y a 22 jours

🌵 Arizona, California, +5 états de plus – Distant

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🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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Crossbeam

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2019

🏢 Entreprise

☁️ SaaS

Enterprise • SaaS

Crossbeam est une plateforme d'écosystème de partenaires qui permet aux entreprises de partager des données en toute sécurité et d'acquérir des informations en se connectant avec leurs partenaires. Elle propose des outils d'intelligence écosystémique qui fournissent des insights uniques et des stratégies recommandées pour améliorer la croissance des revenus. La plateforme est conçue pour aider les entreprises à tirer parti de leurs écosystèmes de partenaires pour une croissance dirigée par l'écosystème, permettant une cartographie transparente des comptes et une intégration. Crossbeam est largement utilisé par les industries de la technologie de vente et marketing pour stimuler la génération de la demande, l'accélération des ventes et la fidélisation des clients.

Description

• Establish strong relationships with your customers to bring a strategic and consultative approach to deployment, adoption, retention and expansion. • Develop a deep understanding of our customers’ partner ecosystems and business priorities, building strong relationships with leaders to integrate the Crossbeam platform into their partner and sales strategies and drive revenue through partnerships. • Understand the customer journey, and key points that lead to value and use that knowledge to coach and educate customers on best practices for successful use of Crossbeam. • Internal power user of the Crossbeam product, and stay on top of the product roadmap and new features as they’re released. • Provide ongoing feedback to the product team to help inform the product roadmap. • Gain a deep understanding of your customer's use case and the problems they’re using Crossbeam to solve, as well as uncovering new use cases across the enterprise. • Drive and anticipate renewal conversations with the customer within your book of business - detect retention risks and draft action plans to mitigate them. • Cross team collaboration is key. Partner with Enterprise Sales, Product, Solutions and leadership to uncover whitespace within new lines of business and influence expansion deals.

🎯 Exigences

• 6+ years in Customer Success or Account Management at a fast-paced, high-growth B2B SaaS company • Enterprise experience — you've worked with 10k+ employee sized companies and have an understand the complexity of working with enterprise accounts • Understanding of partnerships / ecosystem sales motions (from ISV, GSI and/or VARS) • Track record of success —you've maintained a strong performance in revenue retention across Enterprise accounts • Strategic mindset — you know how to manage large, complex accounts with a clear strategy • Exceptional relationship building— customers see you as a trusted advisor

🏖️ Avantages

• Collaborative teammates and a culture built on trust and accountability • Competitive compensation and equity • Comprehensive healthcare coverage for you and your family • Remote-flexible with access to co-working spaces in your area • Learning, wellness, and WFH stipends • Flexible time off • Paid parental leave • …and more!