Customer Success Manager, Merchant Services

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Versapay

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2006

🤝 B2B

💳 Fintech

☁️ SaaS

💰 €4 000 000 Post-IPO Debt en 2019-11

B2B • Fintech • SaaS

Versapay est une entreprise qui propose un réseau collaboratif de gestion des comptes clients (AR), conçu pour offrir des solutions d'automatisation des AR et de paiements B2B de premier plan. La plateforme fournit des outils pour automatiser les tâches AR, gérer les applications de trésorerie et faciliter les paiements B2B sur plusieurs canaux, tout en s'intégrant avec des systèmes ERP tels que Microsoft Dynamics, NetSuite et Sage Intacct. Les solutions de Versapay aident les équipes à collaborer efficacement via le cloud, réduisant les traitements manuels et améliorant le flux de trésorerie. L'entreprise se concentre sur la simplification du processus de facturation-encaissement à l'aide de l'intelligence artificielle, améliorant l'expérience client avec des portails faciles à utiliser et offrant des méthodes de paiement numérique complètes. Versapay soutient également des transactions B2B à grande échelle dans le monde entier, promouvant l'efficacité et les bénéfices environnementaux grâce à la facturation numérique.

Description

• Own the customer lifecycle: Seamlessly transition customers from their onboarding journey, focusing on long-term adoption and success, and growing the installed base revenue number. • Drive growth and retention: Build and maintain Strategic Account Plans in collaboration with your customers, including retention and growth strategies. • Advocate for the customer: Interact with sales, professional services, and product team members on projects to connect client wishes to the larger business strategy. • Resolve customer problems: Maintain visibility into customer issues and requests in partnership with our Customer Care team, ensuring customers are updated regularly. • Apply payment-processing expertise to drive outcomes: Advise on acceptance flows and integrations, collaborate on pricing/interchange questions, and partner with Risk/Underwriting, disputes/chargebacks, and PCI/security requirements. • Propose improvements: Coordinate with other teams across our organization to propose scalable improvements to our customer journey.

🎯 Exigences

• 5+ years’ experience in a SaaS based Customer Success role with renewal and expansion responsibility; history of overachieving company goals. • Payments expertise: Strong merchant services/payment processing background with the ability to navigate gateway/processor/acquirer/payfac/ISO models with a deep understanding of disputes/chargebacks, settlement/funding. • Bachelor's Degree or equivalent experience in Business, Marketing, Communications, Economics, or related field. • Proven experience advising customers’ CFOs and AR/Cash Application leaders; strong executive presence and communication. • Customer Obsession: Resolute focus on the needs of the customer above all. • Agility: Highly adaptive in the face of ambiguous and complex problems. • Follow-through: High motivation, bias to action and strong prioritization. • Empathy: Able to relate to others with a different view or experience. • Collaboration: Assertive with humility, demonstrates an ability to lead change positively. • Analytical thinking: Leverages experience and expertise to quickly identify and comprehend complex problems.