Service Dispatcher – Deployment Planner / Service Coordinator – Technical Customer Service

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🕒 il y a 12 jours

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D+H Mechatronic AG

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201 - 500 employés

Fondée en 1968

🏗️ Construction

🏥 Santé

🏭 Fabrication

Construction • Healthcare • Manufacturing

D+H Mechatronic AG est un fabricant familial et un fournisseur de systèmes pour l'extraction de fumée, la ventilation naturelle et mécanique (SHEV), les systèmes de désenfumage mécaniques (MSE), et les systèmes de ventilation naturelle contrôlée (CNV) pour les bâtiments. L'entreprise développe et fournit des motorisations, des contrôleurs, des détecteurs, des systèmes de fenêtres de toit et des solutions de communication de bus intégrées, et offre la planification de projets, le support de certification ainsi que la vente et le service à l'échelle mondiale par le biais de filiales et de partenaires. Ses produits se concentrent sur la sécurité de vie, la ventilation des bâtiments et les systèmes automatisés pour les bâtiments commerciaux et publics.

Description

• Independent planning and coordination of service and installation assignments • Scheduling and deployment planning of our service technicians, taking into account appointments, qualifications and available resources • Coordination with customers, technicians and internal specialist departments • Creation and maintenance of service orders and master data in the ERP system • Handling customer inquiries and managing the central service inbox • Organizing and preparing installation documentation and supporting documentation, reporting and invoice preparation • Ensuring efficient, economical and timely service operations

🎯 Exigences

• Successfully completed commercial/vocational training (e.g., Industrial Clerk, Office Management Clerk, Freight Forwarding and Logistics Services Clerk) or a comparable qualification • At least two years of professional experience in dispatching, scheduling, route planning or service coordination — ideally in technical service or customer service • Experience in dispatching service technicians or installers is an advantage • Confident use of ERP systems (particularly order entry and master data maintenance) and MS Office (Outlook & Excel) • Knowledge of SAP or dispatching/assignment software is desirable • Strong organizational skills, a structured working style and the ability to set priorities even under high workload • Excellent communication skills, service orientation and enjoyment of collaborating with diverse stakeholders

🏖️ Avantages

• Flexibility: flexible flextime framework and mobile working (home office option) • Holiday and Christmas bonuses plus 30 days of annual leave • Attractive employer subsidies for the Deutschlandticket (public transport pass) and the option for company bike leasing including an employer subsidy for private use • Exclusive discounts with well-known brands and partners through Corporate Benefits, as well as attractive contributions to company pension plans • Structured onboarding with thorough product training and individual career opportunities through internal development programs and further training • A collegial working atmosphere in a motivated team, regular employee events and the security of a successful, family-run company on a growth trajectory