Customer Success & Service Manager, German required

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EverReal

Site WebLinkedInTous les Emplois

11 - 50 employés

🏠 Immobilier

☁️ SaaS

🤝 B2B

💰 Seed Round en 2020-03

Real Estate • SaaS • B2B

Nous offrons une façon simple et rafraîchissante de gérer vos transactions de vente et de location. Dans ce nouveau monde, nous connectons les processus fragmentés et fastidieux de location, d'entrée et de vente en un workflow remarquablement simple et rafraîchissant.

Description

• You guide new customers from setup through to productive use. • You act as a reliable point of contact for your customer base, build genuine relationships, and remain composed even when situations become difficult. • You identify growth opportunities, conduct renewal conversations, and proactively drive upgrades and cross-sells. • You work with us to ensure our system automatically reports which customers are at risk and where potential is untapped. • You build workflows and agents yourself (e.g., with n8n, Zapier, Claude, GPT) to eliminate manual CS processes and to prepare reports supported by AI. • You deliver engaging trainings and webinars to help our customers get more out of EverReal. • The majority of our inquiries are handled by AI. What is escalated, you clarify with the customer and hand off to Engineering with clean documentation. • You pass customer feedback on in a structured way and ensure product decisions are based on real usage data.

🎯 Exigences

• Several years of experience in Customer Success, Account Management, or technical support, ideally in a SaaS environment. • Excellent customer skills, ability to build trust quickly, and resilience: you keep your composure even when customers are difficult. • Motivation to proactively develop customers, place upgrades, and close renewals. • A commercial mindset drives you. • Enthusiastic about AI and automation—you don’t just use them, you build them yourself. • Solid technical fundamentals (web technologies, APIs, databases) and the ability to explain technical topics clearly to customers. • Structured, analytical working style with an eye for process optimization. • Strong communication skills and the ability to inspire in workshops. • Fluent German and good English.

🏖️ Avantages

• A key role in a growing company with significant room to shape the role and high ownership. • Exciting sector: the real estate industry is undergoing change, experiencing a generational shift and adopting new technologies for greater efficiency—be part of the digital transformation! • An international, helpful, and motivated team that is looking forward to welcoming you and enjoying regular team events. • An inspiring company culture built on shared values like drive, positivity, progress, and “Deliver Wow.” • Attractive compensation package including company equity (Virtual Share Options). • Daily meal subsidy of €6.40 net via Lunchit. • To support your work–life balance we subsidize your Wellpass (Qualitrain) membership, giving you access to thousands of sports facilities across Germany.