Merchant Support Specialist

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🕒 il y a 5 jours

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DentalXChange

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 1989

⚕️ Assurance santé

💳 Fintech

☁️ SaaS

Healthcare Insurance • Fintech • SaaS

DentalXChange est une plateforme globale de gestion du cycle de revenus (RCM) spécialement conçue pour le secteur dentaire. Elle rationalise l'ensemble du flux de travail des cabinets dentaires en connectant les fournisseurs, les partenaires et les payeurs, garantissant que les demandes sont traitées efficacement et que les paiements sont perçus rapidement. La plateforme prend en charge une variété de services, y compris la vérification de l'éligibilité, le dépôt de réclamations et les services de facturation, améliorant ainsi l'efficacité opérationnelle des praticiens dentaires indépendants et des grandes organisations.

Description

• Manage the end-to-end onboarding process for new credit card applications from dentists, ensuring a smooth and efficient experience. • Communicate effectively with the sales team, providing timely responses and guidance on onboarding questions and requirements. • Answer support calls and emails from clients, addressing their inquiries and concerns related to the onboarding process. • Collaborate with cross-functional teams, such as sales, customer support, and technical teams, to ensure a seamless onboarding experience for dentists. • Continuously improve onboarding systems and processes, identifying areas for optimization and implementing solutions to enhance efficiency and customer satisfaction. • Conduct training sessions and provide guidance to dental office staff on how to effectively use credit card solutions and navigate the onboarding process.

🎯 Exigences

• GED or High School Diploma • College Degree (preferred) • Ability to apply broad product knowledge and sales skills. • Capable of copywriting materials. • Ability to coordinate the work of others. • Strong verbal and written communication and interpersonal skills. • Proficient in all MS Office applications and use of the internet. • Ability to successfully multitask with accuracy in a fast-paced environment. • Working knowledge of technical and procedural aspects and functions. • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

🏖️ Avantages

• Medical, dental, and vision benefits – eligible first of the month after start date • Unlimited PTO • Paid time off for sick, jury duty, bereavement • 10 company paid holidays • 401k with company match • Health Advocate • Healthcare and dependent care flexible spending accounts • Friendly co-workers and a positive culture!