Customer Service Representative

Emploi pas sur LinkedIn

🕒 il y a 2 mois

🌽 Illinois, Iowa, +7 états de plus – Distant

🌽 Illinois – Remote 🌾 Iowa – Remote ⚜️ Louisiana – Remote 🏈 Ohio – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🧀 Wisconsin – Remote

💵 $23 / heure

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💝 Support Client

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DGI Supply

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1927

🤝 B2B

🛍️ eCommerce

🏢 Entreprise

B2B • eCommerce • Enterprise

DGI Supply est un distributeur industriel B2B et un prestataire de solutions d'approvisionnement, qui vend des outils, des pièces et des fournitures industrielles de marque via une plateforme de commerce électronique et un portail de compte. Elle propose des services tels que des services de scie à ruban, des solutions d'approvisionnement automatisé/de chaîne d'approvisionnement, et des ressources techniques (FDS/MSDS, documentation) aux clients des secteurs de la fabrication, des ateliers d'usinage, de l'industrie pétrolière et gazière, de l'aérospatiale, du médical et autres secteurs industriels. L'entreprise opère en ligne pour les commandes, la gestion des comptes et le sourcing spécifique à l'industrie.

Description

• Handles customer and sales interactions via phone, email and tickets within the Customer Care Box • Log into phone system (Office @ Hand) and use appropriate codes for activities • Process requests for quotations, order entry and product questions from customers; as needed provides on-demand expediting • Ensure accurate order entry and timely feedback to customer inquiries • Drives profit margin and the customer success • Brings in internal and external partners and leverages their expertise; as well as the tools and resources needed • Active and contributing member of the Customer Service Team Huddle and active participant in ongoing customer service training • Serve as a role model for peer group and new hires • Monitor and review performance to operational metrics, order processing and service level reporting • Source equal or alternative products as needed • Establish vendor relationships • Handle a fast pace, complex and demanding requests to meet customer deadlines • Suggest cost reduction opportunities or efficiency gains in all aspects of Customer Service transactions and activities; reporting pricing inaccuracies • Responsible for researching and resolving complaints, product inquiries or ordering to ensure customer retention and satisfaction • Other duties as assigned

🎯 Exigences

• 3+ years’ customer service experience in Industrial Supplies or related field highly preferred • Industry knowledge desired but not required • Excellent listening skills and the ability to empathize with customers • Thorough, organized and systematic in approach to work • Effectively manage work hours and demonstrate strong organizational skills • Strong verbal and written communication skills • Skilled at establishing and maintaining effective working relationships • Ability to manage self in a fast-paced business environment • Moderate to advanced skills in technology • Proven ability to use operating systems and other third-party software to service customer needs effectively; including Microsoft Office (Word, Outlook, Excel, Teams) and Prophet21 (ERP) • Professional maturity, integrity and a positive attitude • Strong ability to work well under pressure • Passionate, Adaptable, Customer Focused and Teamwork oriented • Strong sense of urgency and accountability

🏖️ Avantages

• medical • dental • vision • life • STD & LTD insurance options • FSA • 401(k) • Profit Sharing