AI Product Owner

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Diabolocom

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2005

🤖 Intelligence artificielle

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

Diabolocom est une plateforme omnicanale propulsée par l’IA, conçue pour transformer les interactions client en renforçant l’automatisation et l’assistance aux agents au sein des centres de contact. Leur offre comprend des fonctionnalités avancées telles que des agents IA, la synthèse d’appel, l’analyse de sentiments et la distribution dynamique des appels. Plébiscité par des leaders mondiaux du secteur, le cloud contact center de Diabolocom permet aux entreprises de délivrer des expériences client d’exception tout en optimisant la productivité des agents grâce à des intégrations transparentes avec les principaux systèmes CRM.

Description

• Translate feature requests, business strategy, and market opportunities into product priorities • Participate in the definition of product strategy and roadmap to deliver value iteratively • Write highly customer-focused specifications and user stories • Create, maintain and prioritize the backlog for AI product items • Assist development teams throughout sprints and manage testing activities with QA engineers • Create and maintain user documentation (offline and online, with a focus on online contextual help) • Collaborate with cross-functional teams to ensure alignment and successful product delivery • Share knowledge with your team • Accountable for the entire lifecycle of the product, from specifications to Production

🎯 Exigences

• Engineering school degree or Business school degree with tech background • 3+ years’ Product Ownership / Product Management experience • An understanding of AI technologies and how they work to bring ROI to our customers • A genuine interest in Data / Telecom / Innovative solutions in modern consumer technologies • A strong sense of User Experience and ergonomics • Organizational and leadership abilities • Curiosity and autonomy • Excellent oral and written communication skills in French and in English • Experience working with lean/agile methodologies and tools • Experience in product-driven data analysis

🏖️ Avantages

• Multi day onboarding to get to know our product, our teams and our culture! • Chance to work in a multicultural environment with colleagues coming from 5 different countries and 10 different nationalities • First choice IT equipment • Office based in the heart of Paris, 100 meters from the Opera Garnier! • Remote friendly • Lunch vouchers: Swile card • Team building events: Athens, Meribel, Ibiza, Porquerolles • Opportunities to learn and grow