Field Service Technician

🕒 il y a 1 jour

🤠 Texas – Distant

🤠 Texas – Remote

⏰ Temps Plein

🟢 Junior

🔧 Ingénieur Service Itinérant

🚫👨‍🎓 Aucun diplôme requis

🦅 Parrain de Visa H1B

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Diebold Nixdorf

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1859

💼 Conseil

📣 Marketing

📦 Logistique

Consulting • Marketing • Logistics

Diebold Nixdorf est une entreprise mondiale axée sur la transformation de la manière dont les gens effectuent des opérations bancaires et font leurs achats en fournissant des solutions innovantes pour les secteurs bancaire et de la distribution. Engagée en faveur de la durabilité, Diebold Nixdorf offre une technologie évolutive, alimentée par l'IA, qui améliore l'inclusion financière et promeut des opérations respectueuses de l'environnement. Leurs services comprennent une gamme de portails de support et de solutions d'expérience client, qui visent à aider les banques de détail et les distributeurs à s'adapter aux demandes du marché en évolution.

Description

• Install, debug, and technically maintain product and component hardware and software, mainly on customer premises • Perform scheduled inspections, cleaning, minor product repairs, and preventive maintenance within an assigned territory • Inspect products for correct operation and resolve or escalate issues according to established procedures • Schedule services, complete required paperwork, and work with customers to ensure satisfaction and product-functionality understanding • Use diagnostic tools to troubleshoot hardware and software failures • Perform component-level hardware repairs and clean and adjust mechanical components • Configure and install applicable software • Refill consumables as directed • Install, move, add, change, and remove hardware and software products • Instruct and train customers on installed hardware and software usage • Participate in training, KPI initiatives, and special projects

🎯 Exigences

• Education or equivalent work experience required • Minimum of 1–2 years of relevant Field Services experience or equivalent combination of education and experience • Good written and verbal communication skills • Driver's license and driving record satisfying DN's fleet requirements • PC literacy and knowledge and application of relevant tools and methods • Product knowledge of the relevant industry and basic ITIL skills preferred • Ability to attend paid training classes in Canton, Ohio for 1–2 weeks, with multiple trainings • Ability to lift and move heavy loads; stand most of the day; climb, bend, and stoop while working on equipment • Acceptance of exposure to outside elements • Shift adaptability, including on-call rotation for evenings and weekends • Exceptional customer service skills • Ability to organize and inventory truck stock parts and tools • Sense of urgency, organizational skills, professional presence, and ability to work in a team environment • Ability to pass MVR, background, and drug tests where required • Firstline Service Technician work experience preferred • Vocational/Trade School preferred

🏖️ Avantages

• Paid training • Training classes in Canton, Ohio for 1–2 weeks • Multiple on-the-job, classroom, and web-based training opportunities • Equal opportunity employer valuing diversity