Field Service Engineer II – LCMS

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🕒 il y a 1 jour

🏛️ District of Columbia, Maryland – Distant

🏛️ District of Columbia – Remote 🦀 Maryland – Remote

💵 $31 - $42 / heure

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🔧 Ingénieur Service Itinérant

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Thermo Fisher Scientific

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1956

🏥 Santé

📦 Logistique

🏭 Fabrication

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific est le leader mondial dans le service aux sciences, avec un chiffre d'affaires annuel de plus de 40 milliards de dollars. Leur mission est de permettre à leurs clients de rendre le monde plus sain, plus propre et plus sûr en soutenant la recherche en sciences de la vie, en résolvant des défis analytiques complexes, en augmentant la productivité des laboratoires et en améliorant la santé des patients grâce aux diagnostics et au développement de thérapies révolutionnaires. Avec une équipe mondiale, ils offrent des technologies innovantes et des services pharmaceutiques à travers des marques telles que Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon et PPD.

Description

• Carry out installation, preventative maintenance, repair support, and training of Chromatography and Mass Spectrometry products • Meet customer SLA and internal KPI objectives • Ensure customer satisfaction in all service activities • Share product service and application experience with colleagues • Contribute to the knowledge base to improve work efficiency and effectiveness • Assist the Commercial Team with technical information, training, and demonstrations • Accurately document field service activities, including installation reports and service work reports, and submit them timely through the required system • Travel up to 75% within the designated Maryland/DC territory

🎯 Exigences

• Bachelor’s degree in analytical chemistry, engineering, physics, or equivalent and 2+ years of hands-on technical experience installing, troubleshooting, and repairing LC/MS instruments, or an advanced degree with relevant experience • Strong electronics and mechanical troubleshooting skills, including component-level diagnosis • Ability to read and interpret technical documentation and schematics • Experience with ultra-high vacuum systems and high-voltage equipment preferred • Experience documenting service activities and preparing detailed reports • Ability to train and support customers with equipment operation • Adherence to safety protocols and quality standards • Demonstrated success meeting customer satisfaction goals • Excellent written and verbal customer service and communication skills • Strong organizational and time-management capabilities • Strong problem-solving abilities and capacity to work independently • Proficiency with Microsoft Office suite and service management software • Physical ability to lift up to 50 lbs. and work in various laboratory environments • Must be legally authorized to work in the United States without sponsorship now or in the future • Must be able to pass a comprehensive background check and drug screen • Relocation assistance is not provided

🏖️ Avantages

• Variable annual bonus based on company, team, and/or individual performance results • Choice of national medical and dental plans • National vision plan, including health incentive programs • Employee assistance and family support programs • Commuter benefits • Tuition reimbursement • At least 120 hours paid time off (PTO) • 10 paid holidays annually • Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) • Accident and life insurance • Short- and long-term disability • Competitive 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) with opportunity to purchase company stock at a discount