Customer Service Representative

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Dragonfly Therapy

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11 - 50 employés

Fondée en 2005

⚕️ Assurance santé

🧘 Bien-être

Healthcare Insurance • Healthcare • Wellness

Dragonfly Therapy est un prestataire de services de physiothérapie situé à Bangor, dans le Maine. Malgré son engagement à offrir des soins d'excellence aux patients au cours des 19 dernières années, la société a annoncé sa fermeture en raison de l'augmentation des coûts opérationnels et des taux de remboursement d'assurance stagnants. Bien que de nouveaux patients ne soient pas acceptés, Dragonfly Therapy s'engage à assurer une transition sans heurts pour ses patients et son personnel actuels, en fournissant du personnel thérapeutique à d'autres sites dans la région.

Description

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner. • Troubleshoot and resolve customer issues by identifying solutions or escalating to the appropriate department when necessary. • Record customer interactions and maintain detailed logs of inquiries, complaints, and feedback using Microsoft tools like Excel and Word. • Maintain an in-depth knowledge of the company’s products, services, and policies to provide accurate information to customers. • Investigate and resolve customer complaints, working with internal teams to ensure a high level of customer satisfaction. • Ensure that unresolved customer issues are followed up and resolved promptly. • Work closely with other team members to share information, improve processes, and enhance the customer service experience. • Maintain the confidentiality of customer and company information in accordance with company policies.

🎯 Exigences

• High school diploma or equivalent (Associate's or Bachelor's degree is a plus). • Previous experience in customer service or a call center environment preferred, but not required. • Proficiency in Microsoft Office Suite, especially Outlook, Word, and Excel. • Strong verbal and written communication skills. • Ability to manage multiple tasks and work in a fast-paced environment. • Excellent problem-solving and critical-thinking abilities. • A customer-first attitude with a friendly and professional demeanor. • Ability to work independently with minimal supervision. • Reliable high-speed internet connection. • Familiarity with customer service software (e.g., CRM tools) is a plus. • Personal computer with up-to-date Microsoft Office software. • Comfortable with remote work technology (e.g., Teams, Zoom).

🏖️ Avantages

• Remote work flexibility • Training opportunities • Career growth within the company