Senior Manager, CS Upgrade Technical Delivery Lead

🕒 il y a 21 jours

🍂 Massachusetts, Missouri, +1 états de plus – Distant

🍂 Massachusetts – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote

💵 $100 800 - $157 600 / an

⏰ Temps Plein

🟠 Senior

👔 Manager

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Duck Creek Technologies

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2000

🛡️ Assurance

☁️ SaaS

🏢 Entreprise

💰 €230 000 000 Private Equity Round en 2020-06

Insurance • SaaS • Enterprise

Duck Creek Technologies est un fournisseur de premier plan de solutions logicielles complètes pour le secteur de l'assurance, en se concentrant spécifiquement sur l'assurance de biens et de responsabilités civiles (P&C). Leur plateforme offre une suite de solutions de systèmes principaux, y compris la gestion des polices, de la facturation, des sinistres et des analyses. Avec un fort accent sur la configurabilité low-code, Duck Creek permet aux assureurs de mettre en œuvre rapidement des changements et de lancer de nouveaux produits pour répondre aux besoins du marché. L'entreprise met également l'accent sur les partenariats avec des innovateurs technologiques de premier plan pour offrir des expériences clients améliorées et rationaliser les opérations des assureurs à travers le monde.

Description

• Lead the project engineering team defining and reviewing technical requirements for Duck Creek applications • Oversee planning, execution, and delivery of software upgrades with minimal business disruption • Provide technical leadership for coding, testing, deployment, security, integration, performance, quality, and operations • Serve as the primary contact and escalation point for engineering, customization, and customer issues • Coordinate cross-functional teams to deliver upgrades on schedule • Engage stakeholders, provide regular updates, and manage expectations • Analyze release notes and code changes to assess upgrade impacts on existing applications • Debug custom and base code and provide workarounds or solutions to implementation teams and customers • Use Duck Creek upgrade tools to generate differential analysis and low-impact upgrade paths • Identify automation opportunities and develop utilities for faster, more effective upgrades • Manage tasks independently across multiple complex projects • Triage issues with customer counterparts and present solutions • Review work, mentor team members, and share knowledge • Identify upgrade risks, communicate issues, and develop mitigation strategies • Manage active delivery remediations with customers before upgrades • Develop and execute deployment strategies that minimize downtime and support smooth production transitions • Provide post-deployment support and troubleshooting • Analyze deployment outcomes and implement continuous process improvements • Develop team members’ product knowledge, technical skills, and customization best practices

🎯 Exigences

• Bachelor’s degree in technical discipline or equivalent work experience in network administration, programming, or information systems • Minimum of 6 years’ professional experience in software development • Experience in customer-facing roles • Experience managing teams and the performance of direct reports • Deep understanding of the Duck Creek product suite and its technical components • Deep professional experience with C#, SQL, Visual Studio, Microsoft Foundation technologies, Windows Server 2003/2008 administration and configuration, JavaScript, XSLT, XML, HTML, CSS, and AJAX • Deep professional experience with .NET solutions, SQL, and relational database design • Experience with XML and XSL • Experience leveraging Generative AI and AI-powered development tools, such as GitHub Copilot and Microsoft Copilot • Ability to evaluate, implement, and govern AI-driven automation solutions while maintaining security, quality, and compliance • Experience/knowledge of P&C insurance software applications and software development lifecycles • Experience with systems integration, including Policy, Billing, Claims, Reinsurance, and third-party systems • Experience with Duck Creek Example Platform solutions for Policy Administration, Billing, and/or ASW Claims preferred • Effective verbal and written communication • Ability to work effectively in teams and build positive relationships • Ability to analyze complex situations and generate creative solutions • Willingness to accept responsibility and achieve meaningful outcomes • Ability to adapt to change, embrace new technologies, and learn quickly • Travel: 0–25% • Legally authorized to work in the country of the job location

🏖️ Avantages

• Flexible work environment • Medical, dental, vision, life, and disability insurance • 401(k) retirement plan with match (6% employer match up to $12,000 annually) • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) • Paid holidays, vacation, and volunteer time • Employee Assistance Program (EAP) • Annual bonus compensation, subject to plan terms and individual eligibility • AI-assisted tools support recruitment processes, with human review and final human hiring decisions