Account Manager

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Eleve Talent

Site WebLinkedInTous les Emplois

2 - 10 employés

Fondée en 2023

🎯 Recrutement

💼 Conseil

Recruitment • Consulting

Eleve Talent est un cabinet de recrutement et de stratégie de talents qui aide les startups soutenues par le capital-risque à aligner le recrutement avec la stratégie d'entreprise grâce à la conception d'équipes, des plans de recrutement, des processus d'entretien structurés et un soutien à l'exécution. Ils collaborent avec les fondateurs lors de moments critiques de croissance pour définir les attentes des rôles, concevoir des structures d'équipe évolutives, planifier la capacité et mener des processus de recrutement à fort impact dans le cadre d'un abonnement mensuel prévisible (sans commissions de placement). Les clients rapportent des décisions d'embauche plus rapides et plus confiantes, des recrutements de dirigeants qui dynamisent l'élan, et moins de temps passé par les fondateurs sur les tâches liées à l'embauche.

Description

• Develop strong relationships with customers to ensure their success with Endear. • Perform customer trainings and onboardings with screenshare app walkthroughs and Q&A’s. • Periodically check in on account health & performance to spot any potential drop offs in adoption. • Identify opportunities to improve the performance of customer accounts through strategic guidance, problem solving, and providing needed materials. • Guide customers through the expansion/renewal process. • Develop resources and assets both video and written to improve customer success at Endear. • Work cross-functionally with product and marketing to ensure two-way feedback opportunities between your accounts and the corporate team. • Act as an additional support system for sales team for smaller sales opportunities. • Maintain an active role in customer support over chat, email, and phone when needed.

🎯 Exigences

• 2+ years experience in account management for a B2B SaaS (Software-as-a-Service) company. • Experience working with retail businesses is a plus! • Comfortable working at a 100% remote company. • You're excited about the challenges that come with working for a small start-up company. (We all wear a lot of hats here!) • Never afraid to question the status quo, you take actions to solve a problem first, and only stop to ask questions or for feedback later. • You enjoy working in a fast-paced and ever-changing environment with the ability to self-manage and prioritize tasks. • You’re eager to learn and grow beyond this role by having an "all hands on deck" attitude.

🏖️ Avantages

• Cash compensation starting between $60-70K (pending experience) + bonus opportunities • Comprehensive healthcare including dental and vision • Home office or co-working space stipend • Flexible PTO with unlimited vacation days • Opportunity to shape the future of retail technology