Customer Experience Analyst – Exclusive for Persons with Disabilities

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Elife

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2004

🤝 B2B

👥 B2C

🌍 Impact social

B2B • B2C • Social Impact

Elife est un cabinet de conseil mondial fondé en 2004, spécialisé dans l'intelligence de marché et la gestion des relations numériques. Avec une présence au Brésil, au Mexique, en Espagne et au Portugal, Elife se concentre sur l'analyse du comportement des consommateurs à travers la surveillance des réseaux sociaux et le suivi des parcours numériques. Leurs services incluent l'intelligence sociale, la gestion de crise, l'identification des influenceurs, les études de marché et le CRM social pour connecter efficacement les marques et les clients.

Description

• Assist in the design and management of operational improvement projects and new technologies; • Monitor and analyze performance indicators related to projects; • Identify opportunities for process optimization and innovation within the company; • Collaborate with the team to ensure effective implementation of proposed improvements; • Stay up to date on trends and emerging technologies in the field.

🎯 Exigences

• This position is exclusive for persons with disabilities (PWD); candidates must have a medical diagnosis code (CID) that falls under Law No. 8.213/91 defining disability, and an up-to-date medical report; • Bachelor's degree completed or in progress in communications (Advertising, Journalism, Public Relations, or related fields); • Strong analytical and problem-solving skills; • Knowledge of artificial intelligence technologies.

🏖️ Avantages

• R$34.57 per day for 22 workdays (gross), which can be used for meals via a Meal Voucher or Food Allowance; • Commuter allowance (Vale-Transporte) if you need to go to the office, though infrequently since we operate remotely (this benefit is subject to a 6% payroll deduction per CLT); • Health and dental insurance through SulAmérica (employee contributions vary by plan); • Life insurance for you and your family's protection; • Parental leave: 120 days maternity leave and 15 days paternity leave; • Childcare assistance, credited on payroll or to the flexible benefits card to ease the transition after maternity or paternity leave; • Profit-sharing (PLR) – up to one additional monthly salary per year (proportional to company revenue targets); • Birthday Day Off – a paid day off on your birthday; • Short Day – leave 2 hours early one day per week to take care of personal matters or enjoy your time; • Elife Benefits Club: a discount program offering employees exclusive deals on products and services from partner companies; • Moodar – emotional health support with up to 2 therapy sessions per month; • Partnership with TotalPass to support fitness and wellness (e.g., gym access/classes); • Partnership with Sesc to help you enjoy cultural programs; • Support for training courses and seminars in your field, up to 100% covered; • A personal development plan to guide your career path within or outside our group.