Underwriting Management, Policy Help Desk Specialist

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EMC Insurance Companies

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1911

Insurance

Les compagnies d'assurance EMC sont une firme d'assurance mutuelle offrant des solutions d'assurance commerciale spécialisées. Elles se concentrent sur l'assurance des biens commerciaux, l'assurance responsabilité civile, l'indemnisation des travailleurs, et les polices pour les propriétaires d'entreprises. Avec une forte emphase sur le service personnalisé, EMC collabore étroitement avec les agents locaux pour fournir une couverture complète et sur mesure. EMC s'engage à comprendre les défis uniques auxquels font face leurs assurés, en offrant des ressources de gestion des risques et de contrôle des pertes pour aider les entreprises à protéger leurs actifs. Connue pour ses partenariats dévoués et son service client exceptionnel, EMC veille à ce que les entreprises soient préparées à l'imprévu grâce à ses solutions d'assurance supérieures.

Description

• Serves as first point of contact for users seeking assistance with underwriting management, policy administration and rating platforms • Researches and answers inquiries, including moderately complex inquiries, from all levels of underwriting and rating team members as they related to general operation of the underwriting and policy systems, business procedures, system speed, outages and system documentation • Assists front line users/departments in their completion of policy transactions by analyzing the error, reviewing the detailed policy information, formulating a response on how to address the issue • Assists and performs troubleshooting through diagnostic techniques and pertinent questions • Creates and updates online help documents for underwriting management and policy systems as assigned • Assists in User Acceptance Testing (UAT) for assigned systems and features • Reviews the screen documentation to ensure that it matches the production screen functionality • Records, monitors, and reports on the progress of application changes and enhancements requests as a result of a help desk inquiry

🎯 Exigences

• Associate degree in insurance, business administration, computer science, or related field, or equivalent relevant experience • Three years of experience in business analysis, process improvement, service desk, underwriting, rating, or technology or related preferred • Candidates that exceed the minimum qualifications may be considered for a higher level position • Strong business knowledge of underwriting and rating, with related system knowledge • Strong analytical abilities to identify problems and prepare solutions • Strong verbal and written communication skills, including presentation skills • Ability to work in a team setting, as well as independently • Strong organizational skills • Knowledge of technical concepts such as client-server, Web applications, and/or Cloud Architecture preferred • Good knowledge of Microsoft Word, Excel, PowerPoint, Outlook, Teams, Zoom, and other collaboration tools.

🏖️ Avantages

• Health insurance • 401(k) plan match • Pension plan • OneEMC bonus plan • Recognition and anniversary awards • Professional development and growth opportunities, including tuition reimbursement • Wellness initiatives to improve team member well-being and reduce health insurance costs • Competitive paid time off plan • Full day of volunteer time off annually • Flexibility to dress for your day and opportunities for alternative work arrangements