Sales Operations Manager

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Engineered Tax Services Inc.

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2001

💸 Finance

💳 Fintech

☁️ SaaS

Finance • Fintech • SaaS

Engineered Tax Services Inc. est le principal cabinet de crédits d'impôt et d'incitations fiscales du pays, qui combine une expertise en ingénierie avec des principes fiscaux et comptables. L'équipe de l'entreprise, composée d'avocats fiscaux, d'ingénieurs et de scientifiques, se spécialise dans des services tels que la délimitation des coûts, les crédits d'impôt pour la R&D et diverses déductions fiscales pour aider les clients à maximiser leurs avantages fiscaux. Ils ont réussi à générer des milliards d'incitations de relance aux États-Unis, impactant de nombreux emplois dans toute l'économie.

Description

• The Sales Manager, Operations owns the sales operating system and is responsible for the day-to-day management of ETS's sales organization — not a direct seller, but accountable for $20M in team revenue production across inside sales, junior sales directors, sales directors, and senior sales directors. • Conduct regular 1:1s with all direct reports and own the full performance management lifecycle — reviews, PIPs, and terminations — in partnership with HR. • Manage PTO approvals, staffing coverage, and new hire ramp plans to ensure the team is consistently structured to support revenue targets. • Own the weekly revenue forecast and activity metrics, delivering a consistent reporting cadence to the executive team. • Maintain pipeline health, ensure opportunities are accurately staged and progressed toward close, and identify conversion bottlenecks (lead → meeting → close) to drive corrective action with leadership. • Own CRM hygiene standards and enforce consistent tracking of leads, accounts, and opportunities across the full sales org. • Own the sales operating cadence, SOPs, and playbooks — ensuring processes are documented, consistently followed, and scalable as ETS grows. • Own sales intake standards (SQLs) and handoff readiness to ensure deals are operations-ready at close, reducing downstream friction and rework. • Serve as the operational point of contact between sales, marketing, and operations to ensure qualified lead flow and alignment on pipeline and capacity.

🎯 Exigences

• Five (5) to Seven (7) years related experience in sales operations, business operations, sales support, or a related field; or an equivalent combination of education and experience. • Strong expertise in sales operations, CRM management, and process optimization. • Proven ability to analyze sales data and deliver actionable performance insights. • Ability to manage multiple priorities in a fast-paced, deadline-driven environment. • Highly organized with strong project management capabilities. • Skilled at identifying inefficiencies and driving process improvements. • Able to work independently while supporting cross-functional stakeholders. • Promotes teamwork, accountability, and transparency across teams. • Associate's degree (A.A.) or equivalent from two-year college or technical school; or Five (5) to Seven (7) years related experience in sales operations, business operations, sales support, or a related field; or an equivalent combination of education and experience. • Strong written communication skills, including reports, business correspondence, and operational documentation. • Ability to present information clearly and communicate with stakeholders at all levels. • Effective cross-functional collaboration and communication. • Strong problem-solving skills with the ability to analyze data and drive performance improvements. • Ability to interpret and execute across written, verbal and operational instructions. • Critical thinker with strong forecasting and analytical capabilities. • Knowledge of CRM software (ZOHO preferred), MS Office (Excel, Word, Teams, Outlook), and various sales reporting tools.

🏖️ Avantages

• Medical • Dental • Vision • Basic Life • Vol Life • Short-Term Disability • LTD • Doctegrity • ID Theft • Legal • Pet • 401k • PTO • and much more!