Customer Success Director – AMER

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Entersekt

Site WebLinkedInTous les Emplois

51 - 200 employés

🔐 Sécurité

💳 Fintech

🏦 Banque

💰 Venture Round en 2022-06

Security • Fintech • Banking

Entersekt est un leader mondial des solutions d'authentification et de prévention de la fraude pour le secteur des services financiers. Leur technologie brevetée d'authentification Context Aware™ les positionne comme un pionnier de l'industrie dans la fourniture d'expériences de banque et de paiement numérique sécurisées et fluides. La plateforme d'Entersekt est intégrée à plusieurs canaux bancaires, offrant des solutions de paiement 3-D Secure et de conformité réglementaire aux institutions financières, y compris les banques et les processeurs de paiement aux États-Unis, en Europe, et en Afrique. Avec un engagement à réduire la fraude et les frictions dans les transactions financières, Entersekt fournit des mesures de sécurité à la pointe de la technologie pour se protéger contre les menaces tout en améliorant l'expérience utilisateur.

Description

• Own and manage a portfolio of financial services clients (including banks, fintechs, and credit unions) across the AMER region, ensuring ongoing satisfaction and value realization from Entersekt’s solutions. • Develop and execute tailored client success plans, aligned to each client’s business goals, strategic initiatives, and adoption maturity. • Monitor client health and engagement, using data to proactively identify risks, surface opportunities, and ensure long-term satisfaction and renewal. • Drive renewals, upsells, and expansion opportunities, identifying qualified leads and collaborating closely with the Commercial team to support revenue growth. • Recognize expansion opportunities and effectively qualify them for Sales counterparts to bring to closure. • Serve as the voice of the customer internally by feeding insights back into Product, Engineering, and Support teams to improve features, service quality, and innovation. • Manage escalations and support coordination, ensuring issues are resolved promptly and clients feel supported and prioritized. • Support strategic initiatives within the Client & Partner function and contribute to process improvements and best practices. • Document and manage all customer engagement information – including updates on critical contacts, statuses, next steps, and related items. • Consistently achieve on-time renewal revenue targets.

🎯 Exigences

• 3+ years of experience in Customer Success, Account Management, or a related role within fintech, SaaS, or enterprise technology. • Solid understanding of digital banking, authentication, cybersecurity, or payments. • Strong interpersonal and communication skills, with the ability to engage C-level stakeholders and technical teams alike. • Proficiency with CRM tools and customer success platforms, such as Salesforce, Gainsight, or similar. • Proven ability to manage multiple complex accounts, prioritize effectively, and work autonomously in a fast-paced environment. • Experience working with cross-functional teams in global organisations is a strong plus.

🏖️ Avantages

• Flexible work hours • Remote work options • Professional development opportunities