Sales Support Rep

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ePlus Technology Solutions

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51 - 200 employés

Fondée en 2015

La société à responsabilité limitée d'Investissement & Solutions technologiques E+ (ePlus), anciennement connue sous le nom de WIM Solutions Technologiques, a été fondée à Ho Chi Minh-Ville en 2015 par de jeunes Vietnamiens dynamiques, enthousiastes et partageant une passion commune pour le domaine des Technologies de l'Information et de la Communication en ligne.

Description

• Accurately place orders into the system from customer-issued PO’s • Follow-up on orders to ensure their successful delivery within customer expectations. • Lead open order management, insuring that open orders are delivered to the customer expediently and accurately • Confirm that all invoicing activity is taking place in a timely and accurate manner • Take a proactive role with problem resolution at the customer and supplier levels • Learn about the programs available at our major vendor suppliers in order to source products via the most advantageous price to ePlus • Assist customers with Returns issues, order inquiries, and any other requests for information • Develop successful relationships with sales, vendors, and internal departments • Assist with quoting • Offer add-on opportunities to our customers such as warranty uplifts, service agreements, accessories, or supplies • Use proper decorum in all communications with customers both internal and external • Projects and additional responsibilities as needed or assigned

🎯 Exigences

• Bachelor’s degree preferred • 1+ years of sales or customer service experience • Knowledge of computers/networking and the IT industry as a whole • Excellent communication/phone skills is a must • Ability to prioritize and multi task is a must • Must be a team player with a positive attitude • Knowledge of Microsoft office suite of products is a must

🏖️ Avantages

• ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program, and various paid time off benefits, such as vacation, sick time, and personal leave)