Account Manager

🕒 il y a 22 jours

🏄 California – Distant

🏄 California – Remote

💵 $60 000 - $70 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

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EverDriven

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2005

🛍️ eCommerce

📚 Éducation

🚗 Transport

eCommerce • Education • Transport

EverDriven est le fournisseur le plus fiable de solutions de transport étudiantes innovantes et sûres, ainsi que de solutions d'optimisation pour les districts scolaires à l'échelle nationale. L'entreprise collabore avec les districts scolaires pour garantir un transport sûr et efficace pour les étudiants ayant des besoins uniques, y compris ceux ayant des besoins spéciaux ou étant sans-abri. EverDriven s'engage à respecter les normes de sécurité les plus élevées et propose un modèle de transport évolutif et personnalisable pour soutenir l'accès équitable à l'éducation pour tous les étudiants.

Description

• Use effective industry skills and abilities to support our innovative transportation services • Exercise excellent customer service while identifying and properly escalating potential daily challenges or service deficiencies • Assist in managing the daily service of accounts in addition to recruiting, vetting and credentialing service providers (third party transportation companies) • Manage and oversee Field Operations to include, but not limited to, new client start-ups, client retention and development along with growing existing accounts • Responsible for the continuous improvement of a safe, efficient, and effective transportation system • Liaise between EverDriven and our clients while providing guidance, direction, and feedback • Maintain a safe and efficient environment for our passengers, contractors, and the non-riding public by managing regulatory and client policies and procedures • Monitor all local transportation to ensure performance in accordance with terms, conditions and specifications of EverDriven contracts with clients and providers • Develop and maintain open communication channels with project contractors, community officials, and agency staff • Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections • Understand and follow safety rules established by regulatory bodies and client contracts • As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)

🎯 Exigences

• Minimum education of a bachelor's degree or equivalent experience • Experience in transportation and/or operations is a plus • Strong professional communication and customer service skills • Ability to effectively work with diverse groups of customers and service providers • Set priorities wisely, multitask, and dynamically solve problems • Strong familiarity and comfort level with Microsoft Word, Excel and Outlook. • Valid Driver’s License with a good driving record. • Drug Screen and Background Check is a Condition of Employment • Daily travel as required

🏖️ Avantages

• Medical, Dental, Vision insurance • Virtual Doctor Visits with $0 Co-Pay • Life Insurance (company paid) • Short Term Disability Insurance (company paid) • Long-Term Disability Insurance (company paid) • Paid Time Off (PTO) • Paid Holidays • Paid Time to Volunteer • Flex Spending Account (FSA) • 401K Plan (with an awesome employer match!) • Employee Assistance Program • Employee Discounts Program