Integration Specialist – Municipal Metering

🕒 il y a 1 mois

🏄 California – Distant

🏄 California – Remote

💵 $3 375 - $8 433 / mois

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 18%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Ferguson

Site WebLinkedInTous les Emplois

10 000+ employés

🏗️ Construction

🏭 Fabrication

📦 Logistique

Construction • Manufacturing • Logistics

Ferguson est un distributeur leader dans le domaine de la plomberie, du CVC et des fournitures de construction, offrant une large gamme de produits, y compris des chauffe-eaux, des pièces de plomberie, des équipements CVC, et bien plus encore. L'entreprise sert à la fois des clients résidentiels et commerciaux, fournissant des services et un support expert pour les entrepreneurs et les constructeurs. Ferguson s'engage à fournir des produits de haute qualité et des solutions innovantes pour répondre aux besoins des industries de la construction et de la maintenance.

Description

• Serve as a primary technical support resource for customers utilizing Neptune systems nationwide • Troubleshoot and resolve customer issues through remote sessions, phone, and ticketing systems • Proactively monitor and manage support tickets to ensure timely resolution and strong customer communication • Document customer interactions, troubleshooting steps, and resolutions within the support system • Collaborate with Support, Sales, and Project Management teams to address customer needs and escalate issues when necessary • Assist with system integrations and support implementation efforts for municipal customers • Support Neptune 360 integrations, APIs, import/export processes, and third-party system connections • Troubleshoot AMI system and gateway issues, including communications, connectivity, configuration, and related system-level issues • Assist with utility billing/CIS integration, file validation, data exchange, and related troubleshooting • Deliver training to customers and internal teams on system operation and troubleshooting • Assist with advanced troubleshooting across hardware, communications, software, and data to identify root cause and resolution • Gain knowledge of Neptune systems, tools, and common support scenarios • Shadow team members and progressively take ownership of support tickets • Participate in the nationwide Support queue and demonstrate consistent ticket ownership • Independently troubleshoot and resolve basic-to-intermediate customer issues

🎯 Exigences

• Candidate must reside in California • Experience in a customer service or technical support environment required • Strong technical troubleshooting and problem-solving skills • Ability to troubleshoot across hardware, communications, software, and data to identify root cause • Experience with system integrations, APIs, web services, or software-to-software data exchange preferred • Experience troubleshooting networked hardware, gateways, communications equipment, IoT/telemetry systems, or similar technology preferred • Experience with utility billing processes, AMR/AMI systems, municipal water utilities, or related software preferred • Experience reviewing data files, system logs, API responses, integration mappings, or similar technical information preferred • Excellent verbal and written communication skills • Strong organizational skills with the ability to manage multiple priorities and ticket volume • Professional, patient, and effective in resolving complex issues • Ability to develop and deliver presentations to groups • Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, SharePoint, etc.) • Experience with CRM or ticketing systems (e.g., Salesforce, Zoho Desk) preferred • Willingness and ability to travel as needed • Bachelor’s Degree preferred, but not required

🏖️ Avantages

• Health insurance • Dental insurance • Vision insurance • Paid time off • Life insurance • 401(k) with a company match • Mental health coverage • Gender affirming benefits • Family building benefits • Paid parental leave • Associate discounts • Community involvement opportunities • Bonus or Incentive Plan eligibility