Practice Success Manager

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Finni Health (YC W23)

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501 - 1000 employés

Fondée en 2022

⚕️ Assurance santé

📚 Éducation

Healthcare Insurance • Mental Health • Education

Finni Health est un fournisseur national de soins spécialisés en ABA (Analyse Comportementale Appliquée) et en santé mentale, conçu pour les familles confrontées à l'autisme. En connectant les familles à des thérapeutes hautement qualifiés, Finni offre un soutien personnalisé comprenant des services à domicile ou en clinique, des horaires flexibles et un établissement d'objectifs dirigé par la famille. Engagé envers des soins basés sur les résultats, Finni se consacre à améliorer la vie des enfants autistes et de leurs familles grâce à une thérapie dévouée qui améliore les compétences de vie quotidienne, la communication et la régulation émotionnelle.

Description

• Project manage and ensure that the provider launches are progressing at the fastest timeline. • Create presentation decks and quarterly business reviews of each practice, ensuring they are getting maximum value of Finni. • Partner with providers to understand their goals of scaling their practice. • Lead all of our communication to providers through Google Meet, Slack, and email for proactive and reactive customer support. • Become an expert on all things Finni and answer all customer questions and concerns. • Oversee critical CX operations, including training, help center & knowledge base content, self-service, tools & software, scheduling, and reporting. • Work with the cofounders to build out better processes and tooling cross-functionally. • Set up SLAs and KPIs for our provider success function.

🎯 Exigences

• Mission-Driven & Provider-Centric – You believe in Finni’s mission to democratize autism care and are passionate about helping providers grow successful, compliant practices. • Trusted Operator & Advisor – You’re the calm in the chaos and a strategic partner to providers—able to guide them through clinical, financial, and operational decisions. • Analytical Problem Solver – You dig deep into challenges, quantify issues, and build thoughtful, customized solutions that drive measurable outcomes. • Process & Data-Oriented – You thrive on improving systems, managing projects, and using data to drive smart, scalable decisions. • Resilient in Ambiguity – You’re energized by the unknown, taking initiative in unstructured situations and confidently shaping strategy in fast-moving environments.

🏖️ Avantages

• 401(k) • Health insurance • Dental insurance • Vision insurance • Flexible schedule • Paid time off • Paid Holidays