Customer Success Manager

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Jellyfish

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1001 - 5000 employés

📱 Médias

Media • Marketing

Jellyfish est une agence de marketing digital mondiale qui combine talent créatif, partenariats technologiques et expertise stratégique pour aider les marques à performer et à croître à l'échelle mondiale. Avec plus de 2 000 employés répartis dans 42 bureaux dans 22 pays, Jellyfish soutient les marques ambitieuses à travers des campagnes innovantes, une forte relation avec les technologies nouvelles et émergentes, et un modèle d'affaires unique qui favorise l'innovation. Leur expertise s'étend aux médias créatifs, à la technologie et à la stratégie des données, contribuant à leur réputation comme étant plus qu'une agence traditionnelle.

Description

• Build strong, trusted-advisor relationships with key stakeholders and executive sponsors for each assigned enterprise account. • Create and evolve tailored deployment and success plans for each customer, driving execution throughout their lifecycle to retain, strengthen, and expand relationships. • Develop and maintain a deep understanding of the Jellyfish platform. Deliver deep-dive product demos, map technical workflows, and identify creative use cases to drive adoption. • Lead onboarding and training to ensure durable adoption across teams and functions. Facilitate the training of new users as the Jellyfish footprint expands. • Proactively manage customer relationships. Monitor account health, conduct impactful Executive Business Reviews (EBRs), and act decisively if a customer shows signs of churning. • Collaborate with Account Executives and Managers to unlock expansion opportunities and drive renewals. • Act as the first line of technical problem-solving for customers. Partner with Product, Engineering, and Forward Deployed teams on the most complex challenges while independently driving resolution for many customer workflows.

🎯 Exigences

• Experience with post-sales, pre-sales, or deployment strategy managing complex enterprise relationships in fast-paced, high-growth software companies. • Driven by the success of others, able to clearly and thoughtfully explain product concepts to customers and use cases to internal teams. • Technical Problem Solving: Able to independently investigate customer challenges, diagnose root causes, leverage AI and automation tools, prototype solutions, and partner with engineering when deeper product changes are required. • Thrives on change, applies logic to undefined situations, and seeks innovative paths beyond the status quo. • Proactive, collaborative, and results-driven, able to plan and prioritize multiple moving parts. • While experience is great, humility, a performance-driven mindset, and a team-player approach are most important to us.

🏖️ Avantages

• Occasional travel may be required.