Customer Success Manager

🕒 il y a 1 jour

🐊 Florida, Illinois, +7 états de plus – Distant

🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $67 500 - $76 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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Pushpay

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2011

🏢 Entreprise

Religious Institutions • Software • Enterprise

Pushpay est une entreprise qui fournit des solutions d'engagement numérique spécifiquement conçues pour les églises et les communautés religieuses. Ils proposent une suite complète d'outils de don, de gestion d'église et d'engagement conçus pour augmenter la générosité, l'implication communautaire et l'efficacité opérationnelle. Les produits de Pushpay, tels que ChurchStaq et ParishStaq, comprennent des plateformes de don puissantes, des logiciels de gestion d'église, des applications personnalisées pour églises et des services de streaming en direct fiables. La mission de l'entreprise est de renforcer la communauté, le lien et le sentiment d'appartenance, aidant les églises et les paroisses à gérer efficacement les besoins de leurs congrégations et à élargir leur portée.

Description

• Lead day-to-day onboarding execution: securing customer access, coordinating with the development team on technical setup, building out onboarding templates, and keeping projects moving from access through delivery. • Partner closely with the Head of Customer Experience as a through line for customers — joining sales calls, kickoff meetings, data practices conversations, strategy sessions, and training engagements. • Run customer-facing meetings independently once strategy is defined, including ongoing monthly check-ins and relationship management for an assigned book of churches. • Translate between customers and the dev team: bring solutions back from engineering, follow up with customers on what's complete and what remains, and reduce the number of times an engineer has to be pulled into customer calls. • Support documenting processes as they are designed — onboarding playbooks, support workflows, training best practices, ministry-specific strategies — so the team can scale. • Identify what can be automated or delegated (including to AI tools) versus what must stay human and pastoral, and help build that operational backbone. • Travel periodically for in-person training and customer engagements alongside the Head of Customer Experience.

🎯 Exigences

• Meaningful church or ministry experience — either staff experience or deep, sustained involvement in a local church. • Experience in a customer-facing role at a SaaS or technology company, or comparable experience leading implementations and ongoing relationships with organizational customers. • Strong written and verbal communication; comfortable leading meetings and producing clear documentation. • Demonstrated ability to manage multiple work-streams independently and prioritize without hand-holding. • Familiarity with one or more church management systems (PCO, Pushpay CCB, Rock, Salesforce) is a strong plus. • Willingness to travel for customer trainings and team gatherings.

🏖️ Avantages

• 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee • 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents • 401K match • Remote • 12 paid Company Holidays • 2 paid Volunteer Time Off days • 15 days to start, increases with tenure and seniority. • Paid parental and adoption leave