Senior Customer Success Manager

🕒 il y a 1 jour

🏈 Alabama, Arizona, +25 états de plus – Distant

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

⏰ Temps Plein

🟠 Senior

🏆 Customer Success

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Tapcheck

Site WebLinkedInTous les Emplois

51 - 200 employés

💸 Finance

💳 Fintech

👥 RH Tech

💰 Venture Round en 2023-04

Finance • Fintech • HR Tech

Tapcheck est une entreprise qui propose des solutions d'accès au salaire acquis pour les employés, leur permettant d'accéder à leur salaire gagné à la demande via une application mobile. Ce service est gratuit pour les employeurs qui l'offrent, et il s'intègre parfaitement aux systèmes de paie et de gestion du temps. Les employés peuvent recevoir leur salaire directement sur leur compte bancaire ou sur une Tapcheck Mastercard, offrant ainsi une flexibilité financière et contribuant à réduire le stress financier des employés. Tapcheck vise à améliorer la fidélité et la rétention des employés en fournissant un accès pratique et transparent au salaire.

Description

• Drive customer onboarding, product adoption, and ongoing engagement across your portfolio • Align product value to customer business outcomes, ensuring customers realize measurable ROI • Lead strategic business reviews and customer success planning sessions • Deliver proactive recommendations and best practices that improve customer outcomes • Monitor customer health, product usage, and engagement trends to identify churn risk early • Execute mitigation strategies and success playbooks for at-risk accounts • Partner with Account Management on save motions, retention plans, and renewal strategies • Build trusted relationships with customer stakeholders at all levels of the organization • Serve as the primary strategic advisor for product adoption and operational best practices • Execute proactive engagement cadences and lifecycle strategies across your book of business • Maintain accurate customer health data, account insights, and lifecycle tracking in Salesforce and CS platforms • Execute customer success playbooks and engagement frameworks with consistency and discipline • Leverage customer signals and usage data to prioritize action and drive outcomes at scale • Contribute to scalable CS processes, programs, and operational improvements • Identify customer growth opportunities through usage trends, business needs, and stakeholder conversations • Partner with Account Management to surface and support expansion strategies • Advocate for customer needs internally while balancing business objectives

🎯 Exigences

• Spent 5–10+ years in Customer Success, Strategic Customer Management, or Account Management within SaaS • Managed a portfolio of accounts with clear ownership of retention, adoption, and customer health outcomes • Driven measurable reductions in churn and improvements in customer engagement and product adoption • Built and maintained relationships with executive stakeholders across complex, strategic accounts • Operated with high autonomy and discipline in a fast-paced, high-growth SaaS environment • Used data and customer health signals to proactively identify risk and drive action. • Worked in Fintech, HRTech, Payroll, Benefits, or a PE-backed SaaS environment (Preferred). • Navigated segmented account models in a high-growth SaaS organization (Preferred). • Applied customer health scoring frameworks and digital engagement models at scale (Preferred). • Used Salesforce and CS platforms such as Gainsight, ChurnZero, or Catalyst (Preferred).

🏖️ Avantages

• Flexible PTO. No accrual caps, no counting days. Take the time you need. • 10 paid holidays. Including both Christmas Eve and New Year's Eve. • Comprehensive health coverage. Medical through Blue Cross Blue Shield of Texas (PPO and HDHP options, HSA-eligible with employer contribution), plus dental and vision through MetLife. • FSA, Basic Life/AD&D, and an Employee Assistance Program (EAP). • 401(k) with a 100% match up to 3% of your salary, through Mutual of America. Eligible after 90 days.