Senior Customer Success Manager

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Sonatype

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2008

🔒 Cybersecurity

☁️ SaaS

💰 €80 000 000 Private Equity Round en 2018-09

Cybersecurity • Software • SaaS

Sonatype est un leader dans l'analyse de la composition logicielle (SCA) et la gestion de la chaîne d'approvisionnement logicielle. L'entreprise fournit des solutions pour automatiser la sécurité de la chaîne d'approvisionnement logicielle, centraliser les composants, contrôler les risques liés aux logiciels open source et simplifier la conformité au SBOM (Software Bill of Materials). Sonatype propose des outils tels que Nexus Repository, Repository Firewall, Lifecycle et SBOM Manager qui aident les développeurs à livrer un code de qualité en toute sécurité et à gérer les risques de vulnérabilité. Sonatype s'intègre à de nombreux outils et langages, et soutient les équipes de développement, de sécurité et d'opérations pour assurer des déploiements sécurisés. L'entreprise est reconnue pour ses solutions complètes de chaîne d'approvisionnement logicielle qui exploitent l'intelligence artificielle pour prédire et intercepter les composants malveillants, renforçant ainsi la sécurité dans des secteurs tels que les services financiers et la technologie.

Description

• Mentor and guide customers on implementation strategies and usage best practices for Sonatype products. • Support smooth onboarding, faster adoption, and expanded platform utilization across customer environments. • Build trusted relationships with technical and business stakeholders, from practitioners to executive leaders. • Help customers connect technical implementation with business value, including ROI, risk reduction, and improved software delivery outcomes. • Proactively identify gaps in the customer experience, early warning signals, adoption risks, and opportunities for improvement. • Work cross-functionally with Sales, Product, Support, Engineering, and other teams to address customer needs and improve outcomes. • Serve as the voice of the customer by sharing insights that influence product improvements, roadmap priorities, and advocacy programs. • Use tools such as Salesforce, Gainsight, customer usage data, and AI-enabled insights to understand customer health, engagement, and opportunities. • Help customers not only renew, but expand their success with Sonatype through consultative guidance and proactive problem-solving. • Coach and support less experienced team members by sharing technical knowledge, customer engagement practices, and best practices.

🎯 Exigences

• Strong communication skills, with the ability to engage both technical users and business stakeholders. • Experience building, delivering, securing, or supporting software in modern development environments. • Our CSMs come from backgrounds like **software engineering**, **DevOps, DevSecOps, cloud, QA, security operations, application security, solutions architect, or technical consulting.** • Broad knowledge of current SDLC and the tooling that development organizations use to build applications • Well-honed project management and interpersonal skills. • Ability to understand how technical solutions translate into customer value, business impact, and measurable outcomes. • A consultative mindset with the ability to influence, advise, and guide customers toward better long-term results. • Proactive ownership, transparency, curiosity, and a strong customer-first approach. • Experience working with enterprise customers, internal stakeholders, or end users in a client-facing or advisory capacity. • Comfort learning new platforms, APIs, integrations, customer workflows, and technical implementation patterns. • Ability to identify risks, uncover expansion opportunities, and help customers achieve deeper adoption. • Ideally 7–10 years of related experience, with flexibility for candidates who bring strong, relevant technical and customer-facing experience. • **Must currently reside in the United States and be authorized to work without sponsorship.**

🏖️ Avantages

• Parental leave • Diversity and inclusion working groups • Flexible working practices • Paid Volunteer Time Off (VTO)