Senior Client Success Manager

🕒 il y a 1 jour

🇺🇸 États-Unis – Télétravail

💵 $137 000 - $152 000 / an

⏰ Temps Plein

🟠 Senior

🏆 Customer Success

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Cylinder

Site WebLinkedInTous les Emplois

51 - 200 employés

⚕️ Assurance santé

🧘 Bien-être

Healthcare Insurance • Wellness

Cylinder est une entreprise de santé proposant une plateforme numérique dédiée à l'amélioration de la santé digestive. L'entreprise offre des plans de soins individualisés soutenus par des cliniciens et un accès virtuel à une équipe de médecins, diététiciens diplômés et coachs de santé. Cylinder met l'accent sur la fourniture d'un retour sur investissement significatif pour ses clients en réduisant les visites aux urgences, en améliorant l'adhésion aux médicaments et en diminuant les coûts de santé. S'adressant aux régimes de santé, employeurs et courtiers, Cylinder vise à permettre aux utilisateurs de gérer efficacement leur santé digestive et d'accomplir des changements comportementaux durables.

Description

• Provide exceptional account management throughout the project and contract lifecycle, ensuring continuous client satisfaction and support. • Cultivate strong relationships across all levels within client organizations, including main points of contact and decision-makers, to foster partnership success. • Drive annual revenue retention and growth by developing and executing account plans aligned with client and company objectives. • Leverage data insights to inform and adapt account strategies. • Interpret and effectively communicate ROI and clinical metrics to clients, highlighting their crucial value to both their organization and the Cylinder partnership. • Lead the delivery of marketing campaigns that boost enrollment and engagement, ultimately contributing to client satisfaction. • Collaborate with the Cylinder marketing team, utilizing your expertise to tailor existing materials and co-create new campaigns that address specific client needs.

🎯 Exigences

• 6+ years of hands-on experience working with self-insured employers, payers, and TPA’s or previous experience in onboarding and ongoing management of large enterprise or strategic clients in a health-oriented industry • 6+ years client relationship/account management experience with national payers and/or Fortune 500 employers • Proven ability to hit sales goals/quotas • Strong analytical capabilities, process improvement, and understanding of technologies such as: SalesForce, XLS, Project Management tools (e.g. ClickUp), Google Suite. • Demonstrated expertise in strategic planning, executing and delivering projects on time and on budget while working in a fast-paced, high-energy, team-oriented environment. • Bachelor's degree preferred or relevant work experience. • Ability to travel 20% within the U.S.

🏖️ Avantages

• Offers Equity • Offers Bonus