Customer Success Executive

🕒 il y a 5 mois

🌐 Royaume-Uni, Canada, +1 autres pays – Distant

🇬🇧 Royaume-Uni – Télétravail 🇨🇦 Canada – Télétravail 🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🏆 Customer Success

🚫👨‍🎓 Aucun diplôme requis

👻 Score fantôme 68%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Fliplet

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2009

💼 Conseil

📣 Marketing

📦 Logistique

💰 €759 390 Seed Round - Fliplet en 2015-04

Consulting • Marketing • Logistics

Fliplet est une plateforme low-code/no-code, prioritairement à distance, avec son siège à Shoreditch, qui permet aux organisations de créer, déployer et gérer des applications mobiles et web sans dépendre lourdement de l'ingénierie. Elle propose un constructeur d'applications basé sur SaaS avec des modèles, des analyses et des services de réussite client destinés aux entreprises et aux clients professionnels, en mettant l'accent sur la collaboration d'équipe, la formation et le travail à distance.

Description

• Manage multiple customer projects and ensure timely, high-quality delivery • Gather customer requirements and draft accurate service estimates • Develop and maintain detailed project plans, timelines, and deliverables • Build customer-aligned prototypes using Fliplet Studio with basic CSS and HTML • Identify trends in customer needs and develop tailored solutions • Collaborate with developers, product teams, and senior App Consultants to deliver apps • Escalate customer issues and bugs to appropriate internal teams and provide follow-up • Maintain regular customer communication, provide project updates, gather feedback, and ensure satisfaction • Define customer goals, success metrics, milestones, testing targets, and usage targets during onboarding • Establish onboarding project plans and implement proactive issue-prevention measures • Serve as the primary customer contact during project deployment • Develop customer relationships and identify expansion opportunities • Identify and mitigate project risks and adjust plans • Advise customers on Fliplet best practices and future use cases • Advocate for customers in internal meetings • Improve customer success plays to strengthen relationships, drive value, and reduce churn risk • Provide product knowledge and tailored recommendations • Advise customers on HTML and CSS techniques • Help design and implement templates and reusable code snippets • Schedule and conduct customer training sessions • Provide demos and training on updates, features, and industry trends • Log customer issues and bugs through the Support team • Assess training impact and suggest improvements • Maintain NRR and CSAT performance, project estimate adherence, and qualified expansion opportunities

🎯 Exigences

• 2-3+ years of professional experience in a similar role and/or company • SaaS experience is highly beneficial • Exceptional project management and organizational skills • Strong communication and interpersonal skills • Ability to manage multiple projects without compromising quality • Proactive problem-solving and customer service mindset • Proficiency in customer relationship management (CRM) tools like HubSpot • Collaborative team-player abilities • Technical proficiency in HTML/CSS • Experience using AI to accelerate the delivery of Customer Success work, code, and learning new skills or technologies • Strong technical aptitude • Project management expertise

🏖️ Avantages

• 20 days annual holiday for full time employees, rising with service, plus 8 bank holidays per year • Annual budget for your professional development • £1,000 annual budget towards your health, wellness & equipment • Fundraising budget to support your charity endeavours • Eligibility for enrolment into our Share options scheme so all employees can be part of the company’s success • Ongoing training and development • Regular socials and company events, both in person and virtual • Fast-paced start-up culture where your actions have a significant impact on the business