Director, Systems Field Service

Emploi pas sur LinkedIn

🕒 il y a 11 jours

🏄 California – Distant

🏄 California – Remote

💵 $183 400 - $240 765 / an

⏰ Temps Plein

🔴 Expert

👔 Directeur

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 11%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Formfactor

Site WebLinkedInTous les Emplois

11 - 50 employés

💼 Conseil

📚 Éducation

🎯 Recrutement

Consulting • Education • Recruitment

Formfactor est une école de design de produits basée en Russie qui propose des programmes de formation pour les designers en herbe et expérimentés, y compris des parcours de garantie d'emploi et de développement de compétences. L'organisation offre des consultations de carrière, des évaluations de compétences, des programmes d'apprentissage sur mesure, et dispose d'une large communauté de designers. Leurs services sont destinés aux personnes cherchant à démarrer ou à avancer dans une carrière en design de produits.

Description

• Lead FormFactor's global Systems Field Service organization across North America, Asia, Europe, and other key customer regions • Establish service delivery strategies aligned with business growth objectives and customer requirements • Develop organizational capabilities, workforce plans, and succession strategies • Drive accountability, customer focus, operational excellence, and continuous improvement • Own field service performance, customer satisfaction, and service execution • Ensure field support readiness for high-volume manufacturing, new customer ramps, and strategic programs • Develop and maintain customer-specific service delivery plans for key accounts • Lead executive-level customer engagements during critical escalations and business reviews • Monitor and improve uptime, MTTR, service responsiveness, and customer experience • Establish capacity models, staffing plans, and geographic coverage strategies • Optimize field service resource deployment and standardize processes, reporting, and operational metrics • Coordinate on-site service teams, regional service centers, and technical support organizations • Manage global service readiness for new site launches and expanded customer support programs • Collaborate with Sales and Account Teams on service requirements for major customer opportunities • Establish escalation processes and resolution standards with Technical Support Engineering • Lead resolution of complex customer issues and systemic product concerns • Drive field feedback loops, root-cause analysis, and corrective actions • Develop annual operating plans, headcount models, and investment proposals • Drive operational KPIs including customer satisfaction, response time, first-time right, MTTR, revenue performance, service margin, productivity, and escalation closure • Support service revenue growth through value-added offerings and operational excellence initiatives • Participate in strategic planning for service infrastructure, service centers, and on-site support models • Recruit, mentor, and develop a high-performing global service team • Establish global training, certification, and competency programs • Build leadership capability across regional service organizations • Foster employee engagement and career development

🎯 Exigences

• Bachelor's degree in Engineering, Business, or related technical discipline; or 10 years and a Master’s degree; or a PhD with 8 years experience; or equivalent experience • Minimum of 12+ years of relevant experience in leadership roles, with a Bachelor’s degree; or 10 years and a Master’s degree; or a PhD with 8 years experience; or equivalent experience • Experience in technical service, field operations, semiconductor equipment, or customer support leadership • Experience leading global service organizations and multi-regional teams • Experience supporting semiconductor manufacturing, test, or advanced technology environments • Strong business acumen with experience managing budgets, operational metrics, and strategic initiatives • Proven success leading customer escalations and executive-level customer engagements • Experience with semiconductor capital equipment, wafer test, or related test technologies • Experience supporting high-volume manufacturing environments • Knowledge of Foundry, IDM, Fabless, and OSAT business models • Experience building global service organizations and support infrastructure • Lean, Six Sigma, or continuous improvement certification

🏖️ Avantages

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability coverage • 401(k) with company match • Employee stock purchase plan (ESPP) • Paid time off • Quarterly profit-sharing bonuses • Flexible spending or savings accounts

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