Strategic Account Manager

Emploi pas sur LinkedIn

🕒 il y a 11 jours

🗻 New Hampshire – Distant

🗻 New Hampshire – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

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Fortify Companies

Site WebLinkedInTous les Emplois

201 - 500 employés

🏗️ Construction

🛡️ Assurance

🤝 B2B

Construction • Insurance • B2B

Fortify Companies est une entreprise nationale spécialisée dans la protection et la restauration de biens. Elle combine des services de prévention, de réponse d'urgence, de mitigation et de reconstruction. En réunissant deux marques de restauration (Insurcomm et Rytech) sur une seule plateforme opérationnelle et technologique, Fortify offre une expérience cohérente et complète en matière de soin des biens—réduisant les risques avant qu'ils ne se produisent, stabilisant et contenant rapidement les dommages lorsqu'ils surviennent, et gérant une récupération complète afin que les propriétaires de biens et les partenaires d'assurance subissent moins de pertes et récupèrent plus rapidement. L'entreprise met l'accent sur une échelle nationale avec une expertise locale et propose des solutions axées sur les partenaires et une réponse disponible 24h/24 et 7j/7.

Description

• **Key Responsibilities** • **Account Management & Strategic Relationships** • Manage a portfolio of national carrier and TPA relationships, serving as the primary contact and trusted partner. • Build relationships at multiple levels—from operational coordinators to program decision-makers. • Conduct regular business reviews and account check-ins to demonstrate value and identify opportunities. • Balance strategic relationship management with tactical day-to-day execution. • **Customer Service & Operational Excellence** • Provide exceptional, responsive customer service to carrier and TPA partners. • Lead program onboarding for new partners, ensuring smooth implementation and activation. • Coordinate across operations, regional teams, and brands to deliver on commitments. • Monitor program performance and proactively address issues. • **New Business Development** • Identify and pursue new national carrier and TPA relationships (25–50% of your time). • Research and prospect target organizations through networking and outreach. • Present Fortify's platform capabilities and develop compelling proposals. • Collaborate with leadership to advance and close new opportunities. • **Account Expansion & Growth** • Identify opportunities to expand services and increase program utilization within existing accounts. • Work cross-functionally to design solutions addressing carrier and TPA challenges. • Track account health and progress toward growth targets. • **Sales Execution & Pipeline Management** • Maintain accurate pipeline records and forecasting in CRM. • Execute account plans aligned with revenue targets. • Prepare proposals, presentations, and RFP responses. • **Cross-Functional Partnership** • Partner with Operations, Marketing, Technology, and regional teams to deliver results. • Serve as a liaison between carrier/TPA partners and internal Fortify teams. • Share customer insights and feedback to inform strategy.

🎯 Exigences

• **Who You Are** • A relationship builder who earns trust through consistent delivery and authentic engagement. • A strategic thinker who also rolls up your sleeves and gets things done. • A customer service champion who is responsive, organized, and detail-oriented. • A business developer who pursues opportunities with persistence and professionalism. • A versatile professional who thrives on variety and enjoys wearing multiple hats. • A collaborative team player who works well across functions and levels. • **Qualifications** • 3–7 years of B2B sales, account management, or customer success experience • Background in insurance services, property restoration, P&C claims, TPAs, managed repair programs, or adjacent industries preferred • Track record of managing accounts and achieving growth targets • Experience with both strategic relationship management and tactical execution • Strong customer service orientation with attention to detail • Excellent communication and relationship-building skills • Self-directed work style with accountability for results • Bachelor's degree in Business, Marketing, or related field preferred

🏖️ Avantages

• **What We Offer** • Competitive executive compensation with performance incentives • Equity participation in a PE-backed growth company • Comprehensive health, dental, and vision coverage • 401(k) with company match • Generous PTO and 9 paid holidays