Corporate Travel Operations Manager – After Hours

🕒 il y a 10 jours

🏈 Alabama, Arizona, +19 états de plus – Distant

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🌲 Oregon – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $59 000 - $80 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

⚙️ Opérations

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Fox World Travel

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 1960

✈️ Tourisme

🤝 B2B

Travel • B2B

Fox World Travel est une entreprise de voyage à service complet qui propose des services de voyage d'affaires et de loisirs. L'entreprise offre des programmes de gestion de voyages d'affaires (y compris le devoir de diligence, la gestion des risques, la gestion des dépenses, les outils de réservation en ligne, le reporting et l'intelligence d'affaires personnalisée), des réunions et des incitations (gestion complète des réunions, événements hybrides/virtuels, voyages d'incitation et sourcing de groupe), et des services de voyages de vacances (vacances de groupe, mariages de destination, croisières, voyages de luxe/VIP). L'entreprise met également l'accent sur les relations avec les fournisseurs, la communication avec les voyageurs, l'intégration et la gestion de comptes, et les initiatives de responsabilité sociale des entreprises telles que Fox IMPACT et un kit de prévention du trafic d'êtres humains.

Description

• Responsible for providing positive and supportive front-line leadership to develop and maintain associates within a professional team capable of fulfilling the mission of Fox World Travel. • Lead the associates to achieve the highest level of customer service expectations, revenue growth and profitability. • Conduct regular audits of associates’ reservations and call logs; maintain the associate’s schedule. • Ensuring and maintaining a work environment that attracts and retains high quality employees. • Supporting associates by taking calls and booking reservations when workload exceeds staffing levels. • Coaching and developing associates toward achieving their professional goals by offering constructive feedback through monthly one-on-one meetings and annual reviews. • Conducting and participating in new hire interviews and making recommendations of qualified candidates. • Maintaining a favorable and collaborative working relationship with co-workers in all departments to foster an environment of trust and mutual respect. • Driving standards and best practices whenever possible and effectively fostering a culture of engagement.

🎯 Exigences

• At least 5 years’ progressive corporate travel experience. • Proven ability to lead and coach successfully; prior managerial experience of at least 2 years. • Some post-secondary education in Business Administration, Management or related field preferred. • International experience required. • GDS proficiency, Travelport Smartpoint. • Ability to work evenings, weekends, and holidays as scheduled. • Strong knowledge and demonstrated proficiency of all Microsoft Office Applications. • Advanced experience in all facets of business travel centers to include support functions, group air reservations, domestic and international reservations, thorough understanding of front, mid and back-office functions, processing exchanges, and online queue fulfillment. • Ability to work effectively in a team environment. • Ability to gather and analyze statistical data, generate reports, and to plan, coordinate and administer complex administrative systems and processes. • Ability to communicate with confidence and create a credible impression. • Self-motivation; demonstrate initiative with a strong commitment to personal goals, objectives, and work ethic. • Excellent attention to detail and accuracy. • Exceptional interpersonal and organizational skills.

🏖️ Avantages

• competitive wages • flexible time off (vacation, sick, personal) • FAM Adventure Bucks to help you explore the world • remote/hybrid work • full benefit package including medical, dental, vision, long-term disability, company-sponsored life insurance and short-term disability • tuition reimbursement • 401(k) contributions