Director, Central Operations

🕒 il y a 7 jours

🏈 Alabama, Idaho, +3 états de plus – Distant

🏈 Alabama – Remote 🥔 Idaho – Remote 🏈 Ohio – Remote 🍂 Massachusetts – Remote 🌴 South Carolina – Remote

💵 $153 000 - $192 000 / an

⏰ Temps Plein

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Fuze Health

Site WebLinkedInTous les Emplois

1001 - 5000 employés

🏥 Santé

☁️ SaaS

💊 Pharmaceutique

Healthcare • SaaS • Pharmaceuticals

Fuze Health est une entreprise de soins de santé axée sur la technologie qui fournit des solutions de pharmacie intégrées, des services cliniques et des logiciels basés sur les données aux organisations de santé, payeurs, employeurs et partenaires des sciences de la vie. Grâce à sa pharmacie numérique FuzeRx, ses programmes cliniques Fuze Services et sa plateforme Fuze Technologies, elle propose une exécution de prescriptions via API, de la télésanté, des diagnostics et de la génomique, de l'engagement des patients et de l'analyse pour améliorer l'accès, l'adhésion, l'identification précoce des affections et les résultats à grande échelle.

Description

• Oversee the performance and growth of Customer Service, Prescription Processing, Client-specific teams, managing both internal staff and external vendors • Lead operational excellence across central fill pharmacy networks and courier delivery operations • Lead your team with Key Performance Indicators (KPIs) to drive business success and increase efficiency while lowering the cost-to-fill on an annual basis • Manage quality, turnaround time (TAT), and customer satisfaction metrics to ensure FuzeRx remains the preferred infrastructure partner for telehealth and pharma partners • Establish requirements for capabilities and reporting, collaborating cross-functionally to deliver data-driven insights • Analyze data to forecast staffing needs based on program performance, optimizing resource allocation across multiple roles • Lead a large team of managers, supervisors and team members, establishing an environment of positive employee engagement and experience

🎯 Exigences

• 10+ years of progressive leadership experience in pharmacy benefits, digital health, or health tech sectors • Proven track record of managing complex, multi-product patient operations teams within a highly regulated, compliance-intensive environment • Mastered the ability to implement new programs and procedures that drive business transformation and organic revenue growth • Experience managing omni-channel support (email, text, etc.) and a deep understanding of CRM and EMR systems, pharmacy operating systems a plus • Strong organizational planning skills and the ability to navigate ambiguity in a rapidly evolving market • Excellent communication skills with the ability to convey complex operational data to diverse audiences, including executive stakeholders • Preferred: Experience building or scaling digital pharmacy or specialty pharmacy infrastructure platforms.

🏖️ Avantages

• dental, vision, and multiple group medical plans to choose from • 401(k) retirement savings plan • group life insurance • accidental death and dismemberment (AD&D) insurance • flexible spending account (FSA) and health savings account (HSA) • commuter benefits • employer-paid short-term (STD) and long-term disability (LTD) insurance • additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program) • flexible vacation time • accrued paid sick time • 10 paid holidays • 2 floating holidays for full time non-exempt employees • eight weeks of paid parental leave for eligible employees • additional paid weeks for the birthing parent • 4 weeks paid caregiver leave • Lifestyle Spending Account allowance each month